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3 101 <br /> Indian River Courthouse, Florida <br /> 1 U V1I <br /> Maintenance Contract — Agreement No . # I RC0001 =04152004= 1 =SY1 =R <br /> APPENDIX C <br /> MAINTENANCE PACKAGE FEATURES <br /> * Service Level Maintenance Program #2 <br /> —Telephone Support <br /> —Corrective Maintenance Service <br /> —Preventive Maintenance Service <br /> —Consistent monthly billing for all services above <br /> —Client provides required hardware <br /> —AMI can assist in hardware procurement <br /> —Includes 4 hours of service per month for telephone support and corrective maintenance <br /> —Fixed fee <br /> —Actual travel time is charged at 60 % of the hourly rate . <br /> —Emergency and overage hours are billed at rate of $ 125 . 00 per hour <br /> —Unused hours can be rolled over to be used in the next month. <br /> Indian River Dolman Maintenance Rev 2a2004 .doc 9 2004 - 2005 <br />