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MGE UPS SYSTEMS SERVICE AGREEMENT SCHEDULE A MGE UPS SYSTEMS, INC. STANDARD ADDITIONAL TERMS TO SERVICE AGREEMENT I. Services to be Performed: Maintenance shall include periodic preventive and/or corrective maintenance and the frequency of preventive maintenance is defined on the Work Authorization. Maintenance shall be consistent with the standards of the industry for similar type services. MGE reserves the right and may, at its option, provide any required preventive maintenance at the time of an emergency service call at Customer' s location or when convenient to Customer and the dispatch schedule of MOB. Additional equipment or frequency of preventive maintenance may be added to this Agreement by mutual written consent of the parties for the applicable fee for the new equipment or service. Such equipment or service will be identified in subsequent schedules to be attached hereto, referencing this Agreement and showing the armual service fee and date on which service coverage will begin. As identified on the Equipment Schedule, by entering into this Agreement, Customer is purchasing one or more service packages. All Service Packages include access to Technical Support twenty-four (24) hours per day, seven (7) days per week, and Call Management which includes a record of all reported site events and on- site calls made by MQE fieldengineers. In addition to MGE's service packages, ad hoc services (e.g.: UPS and/or battery monitoring) may be contracted by Customer. These additional services must be identified on the Work Authorization. If any item under this Agreement is relocated, altered, or serviced by any person other than a MGE representative, MGE reserves the right before servicing to inspect such equipment for damage resulting from such causes and to separately charge the Customer for any parts and labor required to make the repairs as deemed necessary by MGE. If the Customer refuses to allow such inspection and/or subsequent repairs, MGE may at its option and without advance notice to the Customer, delete any such item of equipment from this Agreement. II, Services Not Covered by This Service Aaneement Services that are required or requested by Customer that are not within the scope of the elected Service Package or any preventive maintenance not described herein or in the attached Equipment Schedule shall be billed as a "Time & Materials" call, at MGE's Standard Pricing for services and materials. In the event Customer requests or MGE is made aware that work is to be performed described is this section, Customer agrees to issue a purchase order and/or MGE shall invoice Customer for the cost of the work performed . Items not covered are as follows: • Service required as a result of Customer abuse, misuse, or failure to follow user maintenance and operation instructions, corrective maintenance required due to failure of any interconnected equipment not maintained by MGE, acts of God or damage caused by war, public disorder, fire, water, burglary, blasting, earth movement, and any other conditions beyond the control of MGE. • Services required due to the relocation of equipment, change in set up, or original features and/or functions, or any major overhauls of the equipment. • Unless otherwise specified in the attached Equipment Schedule or as part of the elected service package described above, costs of material and/or service parts, spares, or batteries shall be invoiced at the current list price in MOE' s price book then in effect with minimum replacement parts charge of $25 .00 per call and a minimum labor charge of four hours plus reasonable travel expenses. • Federal, state or local sales, use, excise or other tax that may be levied or assessed upon any goods or service furnished under this Agreement. Any such tax shall be paid by Customer, and if by law MGE is chargeable with collection or payment thereof, the same shall be added to the price specified in the Amt. • Additional costs of outside contractors or trade labor necessary to complete service due to local circumstances or Customer requirements. • Time spent by MGE field engineers or technicians waiting for access to equipment if within a previously agreed to on-site time. QF-7200-01 January 2007 — Rev B