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MobileHWY Annual Software Maintenance and Support <br /> Agreement with Indian River County <br /> 1 . Term , <br /> are-MaiAteaance-aad_S.u.ppxL(" dSIcommences on <br /> October 1 , 2005 and continues for a . term of one ( 1 ) year. <br /> It . Renewal Term , Annual SMS will be automatically renewed on an annual basis until <br /> either party delivers written notice of its intent not to renew to the other party ; such notice <br /> must be delivered not fewer than sixty ( 60) calendar days prior to the conclusion of the <br /> current term to be effective . <br /> 2 . Scope of Annual SMS . <br /> 1 , Designated Contacts . Customer may appoint no more than three ( 3 ) designated contacts <br /> amongst its employees . These designated contacts are entitled to submit an unlimited <br /> number of service requests during the term of this Annual SMS . Support is available to <br /> Customer only through its designated contacts . <br /> II . Technical Support. Technical Support encompasses both advisory and remedial support <br /> to ensure that the operation of Customer' s Mobile Applications do not materially differ <br /> from its documented specifications , and is available as follows '. <br /> A. Telephone Support. Designated contacts will receive a toll-free talepbone number <br /> and support access number to contact technical support, which is available Monday <br /> through Friday from 8 : 00 a . m . until 8 ; 00 p , m . Eastern Standard Time , excluding <br /> MobileHWY' s observed holidays . <br /> B , Electronic Suppori. Designated contacts may submit routine or non -critical support <br /> requests via electronic email . E -mailed requests are addressed only during regular <br /> support hours and should not be used to request assistance with critical problems . <br /> III . Revisions and Enhancements . During the term of the Annual SMS , Customer is entitled <br /> to receive revisions of and enhancements to the Mobile Applications . Customer is <br /> entitled to receive new version , release , and maintenance updates of the Mobile <br /> Applications at no cost. However, depending on the nature of the update , <br /> implementation may require significant work (e . g _ , data migration , personnel training , <br /> etc. ) ; to the extent Customer elects to have MobileHWY perform implementation -related <br /> tasks , such additional services are available at MobileHWY' s then -prevailing rates . <br /> MobileHWY may release new and additional applications or modules at the same time as <br /> it releases a new version of any of its products . These applications or modules will not <br /> necessarily be made available pursuant to this Annual SMS , but may instead be sold <br /> separately by MobileHWY (at MobileHWY' s sole discretion ) . <br /> A. MobileHWY is compatible with Perconti and as such shall maintain their software <br /> at a level that is always compatible with Customer' s then current version of <br /> Perconti , Mobile HWY will ensure that their software is also updated to be on <br /> line as soon as possible after a new release . <br /> B . MobileHWY software revisions or changes delivered by MobileHWY will be <br /> compatible with Customer' s then current version of Perconti , <br /> IV. Incident Response and Resolution . <br /> Page 1 of 4 <br />