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stryker® <br /> Please return to: Tem Petennan <br /> Sr Field Service Speoatist <br /> 3800 East Centre Avenue <br /> Portage, MI 49002 <br /> Phone (800) 669-4968 x6536 <br /> Fax (866) 787-9095 <br /> tern petcvman @stryker com <br /> wv:ww.srrykermeGcal.corn <br /> September 19, 2007 <br /> Indian River County Fire & EMS <br /> 1123368 <br /> 1500 Old Dixie Highway <br /> Vero Beach, Fl 32960 <br /> Mr. Brian Burkeen <br /> EMS Division Chief <br /> Phone (772) 562-2028 ext. 3015 <br /> Fax () - <br /> Dear Mr. Burkeen, <br /> Thank you for your interest in Stryker Medical's Service Contract Program. We have a variety <br /> of Service Contract options to meet the specific needs of your facility: <br /> Service Agreement Options GOLD SILVER PM <br /> Annually scheduled preventive maintenance X TIE ONLY) X <br /> All parts X X <br /> All labor and travel X X <br /> Unlimited emergency service calls X X <br /> Priority one contact: two hour phone response X X <br /> Most repairs completed within 3 business days X X <br /> JCAHO documentation X X X <br /> On-site record of PM & emergency service X X <br /> Factory-trained Stryker service technician X X X <br /> Stryker authorized parts used X X X <br /> Service during regular business hours (8-5) X X X <br /> "Does not include any disposable items, I.V. poles (except for Stryker HD permanent poles), docker cables, mattresses, batteries and abuse. <br /> NOTE: Two (2) PM's apply for all EMS Products on a Gold Contract <br /> One (1 ) PM applies only for EMS Products on a Silver Contract <br /> We do not apply for Beds & Stretchers on a Silver Contract <br /> MB Indian River County EMS Silver 2007-08 <br />