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SPECIAL SERVICE ARRANGEMENT AGREEMENT Case Number FL07- 1770-00 Option I of 1 RATES AND CHARGES NOTES: 1 . A termination liability charge will be applicable if the Customer terminates all or any part of the service provided in this Agreement prior to the end of the fifty-four (54) month service period. The applicable charge is equal to the number of months remaining in the Agreement term multiplied by sixty percent (60%) of the monthly rates . Furthermore, upon Customer ' s request to disconnect all service purchased under this Agreement prior to the expiration of this Agreement, Customer will be charged a one-time Contract Preparation Charge in the amount of $316.00 in addition to Customer ' s obligation to pay any termination charges incurred herein. 2 . The Customer must subscribe to additional elements set forth in this Agreement within the first twelve ( 12) months of acceptance of the Agreement. The addition of elements after the initial twelve ( 12) month period will require a new Special Service Arrangement. 3 . Rates and charges herein are in addition to any applicable tariff rates and charges. Rules and regulations of the General Subscriber Services Tariff apply. 4. This Agreement does not cover the following: - damages caused by disasters such as fire, flood, wind, or earthquake. - damages caused by unauthorized disconnects or de-powering of the equipment. - damages caused by power surges, under voltage, over voltage, brownouts, or ground faults caused by commercial AC power and/or Customer provided generators. - damages caused by modifications to the equipment, unauthorized attachments, alterations, modification or relocation of the equipment by an unauthorized person. - damage during shipment other than original shipment to the Customer. - damage caused by consumables or spilled liquids, impact with other objects . - damage caused by any other abuse, misuse, mishandling, misapplication. - damage caused by software viruses, however introduced. This Agreement does not include hardware or software replacement that may be required by the introduction of software viruses or lost data regardless of the cause. Company or its supporting vendors may assist in the repair or recovery efforts at current time and materials rates. Except as provided in Note 5 below, in addition, in the case of damage, loss, theft or destruction of the equipment or software not due to ordinary wear and tear, the Customer shall be required to pay the expense incurred by the Company in connection with the replacement of the equipment damaged, lost, stolen or destroyed or the expense incurred in restoring it to its original condition. 5 . Company will repair or replace equipment that is damaged by lightning strikes only if the Customer provides and maintains proper grounding and bonding of the equipment as specified in the E9- 1 - 1 -- PSAP Site Requirements (a document separate from this Agreement). Where improper grounding is found Company will repair or replace the damaged equipment on a time and materials basis at the Customer ' s expense. PRIVATE/PROPRIETARY CONTAINS PRIVATE AND/OR PROPRIETARY INFORMATION. MAY NOT BE USED OR DISCLOSED OUTSIDE THE BELLSOUTH COMPANIES EXCEPT PURSUANT TO A WRITTEN AGREEMENT. Page 13 of 14