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4iI . 30 •. 1996 6 : 31PM No 2187 P . 4/ 16 <br /> NEC NEC Unified Solutions, Inc. <br /> of rack space, etc.) and will correct any issues as quickly as possible. The Customer <br /> may contract with NEC for resolution of these issues. <br /> 6.6. Unless purchased through NEC, the Customer is responsible for ordering and <br /> verifying availability of any required Telco circuits: <br /> 6.7. Customer will schedule and inform users of any required systems outage. <br /> 6. 6. NEC requires a minimum lead-time of fourteen ( 14) calendar days from Customer's <br /> execution of the SOW to begin work. NEC will make commercially reasonable efforts <br /> to meet the requested installation date. <br /> 6.9 . NEC shall require a schedule extension of thirty (30) calendar days for any personnel <br /> change requests made by Customer. <br /> Services not covered under this SOW: <br /> 6. 10. Support or replacement of Product that is altered, modified, mishandled , destroyed , <br /> or damaged by natural causes or damaged due to a negligent or willful act or <br /> omission by Customer or use by Customer other than as specified in the applicable <br /> NEC or manufacturer-supplied documentation. <br /> 6. 11 . Services, software, or hardware required for software or hardware problem resolution <br /> resulting from third-party products or unforeseen circumstances. <br /> 6. 12. Any hardware upgrades required to run new or updated software. <br /> 6. 13. Any additional network audit, network assessment, network design, consulting, <br /> and/or training services that are offered under a separate Statement of Work. <br /> NOTE: When an "overtime" or "off hours" System Cutover is purchased, the cost is calculated based <br /> an a 5 p. m, start time. Additional overtime charges may apply if a Cutover start time later than 5 p. m . <br /> is requested. The same basis would apply for other "off hours" work performed within the contract or <br /> requested additionally. <br /> 7. Completion of Services <br /> Upon completion of all work, NEC shall submit to the customer a Services Completion Checklist for <br /> their review and signature. Customer shall ensure that the proper personnel are scheduled to review <br /> each completed Service or Deliverable upon receipt of this notification. The assigned Customer <br /> personnel shall indicate their acceptance of the Service or Deliverable by signing the Services <br /> Completion Checklist within five (5) days from the presentation of the completed Service or <br /> Deliverable. Services and Deliverables will be deemed accepted if the assigned Customer <br /> representative fails to respond within this five-day period. If a Service or Deliverable is not complete <br /> for any reason , Customer shall provide written notification to NEC. NEC shall have ten (10) days after <br /> the receipt of such notice from the customer to correct the error, given it is within NEC's scope to do <br /> so. Such time period to correct the error may be extended by mutual consent. The Services <br /> Completion Checklist is provided in Appendix B. <br /> 8, NEC Software License <br /> UNLESS NEC REQUIRES A SEPARATE LICENSE AGREEMENT CONCERNING PARTICULAR <br /> SOFTWARE FOR USE WITH A PRODUCT, WHICH SEPARATE LICENSE SHALL BE AS <br /> NEC Unified Solutions, lna P,opdetary and CoMdential 4 of 18 <br /> 1008272 v. 1 11Al2068 <br />