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GTG Software Support <br /> The Client Services Division of Geographic Technologies Group (GTG) is committed to <br /> ensuring complete customer satisfaction for all of our software products and is <br /> responsible for : <br /> • Software Technical Support <br /> • Software Implementation and Installation — On-site and Remote <br /> • Training for software applications — On-site and Remote <br /> • Testing of new software products under development at GTG <br /> Technical Support <br /> Technical Support is available for all of our software applications via telephone or e-mail . <br /> Our experienced Technical Support staff is available to assist our clients in whatever <br /> capacity is required from answering simple "How-to" questions to complex <br /> configurations to server migrations to training. GTG uses state-of —the-art remote <br /> connection tools , including Citrix GoToAssist, to securely connect to the our client' s <br /> servers and workstations to assist with resolving even the most complicated issues . <br /> For Technical Support, Call 1 -800-757-4222 <br /> Telephone Support Available 8 : OOam — S : OOpm EST <br /> Monday — Friday <br /> E-mail Request for Technical Support support(7a geotg.com <br /> After-hours and weekend support available by request <br /> Software Maintenance Agreements <br /> Unlimited Technical Support, software upgrades and software maintenance are provided <br /> to all software customers that have paid the annual maintenance fees for the software <br /> products installed at their locations. Additional charges may apply for some support <br /> services, such as reinstallation and reconfiguration of software applications associated <br /> with server migrations, operating system upgrades or server hardware crashes. <br /> Please contact the Director of Client Services at GTG if there are ever any questions <br /> regarding technical support, software implementations and installations, training or <br /> annual maintenance agreements for any software products . <br /> Group <br /> Arnetimemr Z <br />