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ORIGINAL <br /> Contract Number CII - 10- 146 <br /> EXHIBIT "A " <br /> SCOPE OF WORK <br /> During the term of the Contract, CII agrees ( i) to provide the Customer with repair, maintenance services and parts to maintain <br /> the <br /> Customer ' s radio equipment as set forth herein and (ii) to provide the products and services as described in Exhibit A and B <br /> at the <br /> prices set forth in Exhibits B and C. <br /> 1 . Conditions of Service <br /> C ❑ shall supply staffing, supervision, labor, service facilities, repair parts, test equipment and supplies necessary to <br /> meet the <br /> service requirements stated herein . <br /> 2 . Terminal Equipment Maintenance <br /> 3 . Fixed Equipment Maintenance <br /> A . Emergency Service shall be provided by CII for Fixed Equipment Maintenance and C11 will respond within two (2 ) hours of <br /> the Customer' s request for Emergency Service . <br /> B CII shall not be liable for any costs incurred for repair and/or replacement of any Fixed Equipment that becomes inoperative <br /> due to user or third party negligence, installation or removal ; liquid intrusion ; lightening damage or Acts <br /> of God . Any <br /> component parts replaced under this Section shall be returned to Customer for inspection . <br /> C . CII shall not be liable for any costs incurred for correcting, repairing or replacing infrastructure or data corruption caused by <br /> ( i ) <br /> improper operations of Customer or any third party or (ii) failure of Associated Systems . "Associated Systems" are defined as <br /> any equipment used in the operation of the Customer' s Fixed Equipment or Terminal Equipment that is not maintained by Cl . <br /> 4. Preventative Maintenance <br /> C11 will annually perform verification on Terminal Equipment covered by this Contract to validate factory specifications and will <br /> correct any deficiencies found . <br /> 5. General <br /> All services provided under this Contract are only applicable to the Terminal Equipment, Fixed Equipment and Other Equipment <br /> listed in Exhibit " B" . <br /> Page 5of13 <br />