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FIRST ADDENDUM EXHIBIT A To Agreement between Colossus , Incorporated , d / b/a InterAct Public Safety Systems and Indian River County , Florida InterAct Public Safety Systems EXHIBIT B - 1 : Equipment Maintenance Guide SUPPORT FOR INTERACT EQUIPMENT This Equipment Maintenance Guide sets forth the terms , conditions and procedures under which maintenance and support ( " Equipment Maintenance " ) is offered for Equipment supplied by InterAct to Customer . Equipment Maintenance for specified Equipment shall be purchased by Customer using an applicable Order Form . Capitalized terms not otherwise defined herein shall have the meaning ascribed to them in the Master Purchase , License & Services Agreement between the parties ( the " Agreement") to which this Maintenance Guide is attached as an Exhibit . 1 . General a . Scope . Equipment Maintenance will consist of : ( i ) reasonable telephone support to diagnose any Equipment failure to determine if such failure results from a manufacturing defect ; and ( ii ) coordination between Customer and such Equipment manufacturer to obtain any repair or replacement services for such defect as may provided by such manufacturer . Equipment Maintenance will not include : ( i ) assembly , set- up , installation or configuration of Equipment ; ( ii ) Equipment upgrades of any kind , ( iii ) consultation , error correction or research with respect to Customer- created documents and information ; and ( iv ) any other separately - priced services ( such as on - site services ) which InterAct does not generally provide as part of Equipment Maintenance . InterAct 's obligation to repair or replace Equipment is limited to the repair or replacement guarantee of the manufacturer of the Equipment . Equipment Maintenance is contingent upon Customer's compliance with its obligations set forth in Section 7 below . b . Representative . The Representative designated in the Order Form will be InterAct's contact for communicating with InterAct concerning Equipment Maintenance , or making any other request or providing any notice . Customer may change the Representative upon notice to InterAct . c . Term of Equipment Maintenance Offering , Equipment Maintenance is purchased separately for each piece of Equipment for 12 month terms which shall automatically renew for subsequent 12 month renewal terms unless ( 1 ) Customer provides InterAct with written notice of its intention not to renew within the 90 period prior to the applicable renewal date or ( 2 ) InterAct ceases offering Equipment Maintenance to its Customers ; provided , however, that no Equipment Maintenance shall be provided with respect o Equipment for which the applicable manufacturer has no obligation to replace or repair defects therein . The number of renewal terms available from InterAct for each type of Equipment shall be limited to the repair/ replacement plans available from the applicable Equipment manufacturer at the time of purchase . 2 . Customer Support a . Technical Maintenance . Customer will have access to InterAct's technical support personnel ( "Technical Maintenance " ) twenty - four ( 24 ) hours a day , seven ( 7 ) days a week . Communications with Technical Maintenance may be via telephone or e - mail . InterAct provides a single entry point of contact that routes requests/ problems to the appropriate Technical Maintenance . In addition to the support obligations listed above , InterAct shall provide the following support twenty -four ( 24 ) hours a day , seven ( 7 ) days a week : ( a ) pager support for urgent production - down situations ; and ( b ) web - based support . b . Technical Support Contact Points . Please see below for the contact information and standard business hours of operation for Customer Support , Hours : 24 Hours per day , seven ( 7 ) days per week , 365 days per year Phone : Toll Free 800 - 274 - 2911 Email : TechnicaISupport@interactsys . com 3 . Support Procedures InterAct will utilize remote diagnostic procedures to isolate manufacturing defects in the Equipment . If InterAct diagnoses an Equipment failure due to a defective part , Customer shall obtain a Return Material Authorization ( " RMA" ) number from InterAct and ship such defective Equipment to InterAct , at no cost to InterAct , FOB Destination , freight and insurance prepaid . Customer is responsible for properly insuring , packing and labelling and for printing the applicable RMA number on each shipping label and packing slip . Upon receipt of such Equipment , InterAct will coordinate the repair or replace such defective Equipment and return same to the Customer at Customer' s expense . 13 InterAct Public Safety Systems Master Purchase , License & Services Agreement v3 . 0 FCFM-0011 - 1 ( 2011 -05-06 )