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2012-172
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Last modified
1/6/2016 9:30:20 AM
Creation date
10/1/2015 4:41:43 AM
Metadata
Fields
Template:
Official Documents
Official Document Type
Agreement
Approved Date
10/02/2012
Control Number
2012-172
Agenda Item Number
15.A.4
Entity Name
Medtronic/Physio Control Inc.
Indian River County EMS
Subject
Cardiac Monitor Technical Service Support Agreement
Advanced Life Support
Alternate Name
ALS
Supplemental fields
SmeadsoftID
11471
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PHYSIO CONTROL, INC . <br /> TECHNICAL SERVICE SUPPORT AGREEMENT TERMS AND CONDITIONS <br /> Customer's signature or purchase order referencing this Technical Service Support Agreement are required prior to Physio-Control's <br /> acceptance of this Agreement. This Agreement covers only the equipment listed on Schedule A ('Covered Equipment') . These terms <br /> constitute the complete agreement between the parties and they shall govern over any other documents. These terms may not be <br /> revised in any manner without the prior written consent of Physa-Control. <br /> SERVICES. The services provided under this Agreement are set forth on Schedule A. Physio-Control strives to return service calls <br /> within two (2) hours, and strives to resolve service issues within twenty-four (24) hours. Following service, Physio-Control will provide <br /> Customer with a written report of actions taken or recommended and identification of any materials replaced or recommended for <br /> replacement. The following services are available : <br /> 'RepsirOnly Service" means repairs , Battery Replacement Service, parts and labor necessary to restore Covered Equipment to <br /> original specifications, subject to Exclusions. <br /> ' Inspection Only Service' means inspections of Covered Equipment to verity proper device calibration, mechanical operations <br /> and output measurements, electrical safety check in accordance with National Fire Protection Association (NFPA) guidelines and <br /> labor, subject to Exclusions. <br /> ' RWair and inspect Service' means repairs, Battery Replacement Service, parts and labor necessary to restore Covered <br /> Equipment to original specifications, and inspectlons to verify proper device calibration, mechanical operations and output <br /> measurements, electrical safety check in accordance with NFPA guidelines and Updates (as set forth below), subject to <br /> Exclusions. <br /> 'Qatfery Replacement Service means replacement of batteries on a one-for-one, tikedor-like basis, up to the number of batteries <br /> arid/or devices listed in Schedule A. Only batteries manufactured or distributed by Physio-Control are eligible for replacement <br /> Battery replacement is available upon Customer notification to Physio-Conod of the occurrence of: <br /> (1) Battery failure as determined by Customer's performance testing and evaluation in accordance with the applicable <br /> Operating Instructions: or <br /> (11) The end of the useful life of the battery as set forth in the applicable Operating Instructions <br /> At the discretion of Physio•Control, battery replacement shall be effected by shipment to Customer and replacement by <br /> Customer, or by on-site delivery and replacement by a Physlo•Control Service Technician . Upon Customer's receipt of a <br /> replacement battery, the battery being replaced shall become the property of Physio•Control, and Customer must return the <br /> battery being replaced to Physio-Control for proper disposal. In the event that Physio-Control does not receive the battery, <br /> Customer will be charged at the then-current rate for the replacement battery. <br /> 'On-Site Servlos" means that a Physio-Control factory-trained technician will provide service at Customer's location. Services <br /> will be performed between B:OOam and 5:00pm local time, Monday through Friday, excluding holidays. Customer is to ensure <br /> Covered Equipment is available for service at scheduled times. Some service may not be completed On-Site. Physio-Control <br /> will cover travel and/or round-trip freight for Covered Equipment that must be sent to our designated service faciity for repair. <br /> '24-hour On-Site Service" means that a Physio-Control factory4rained technic en will provide service at Customers location at <br /> any time, except on the holidays listed above. Customer is to ensure Covered Equipment is available for service at scheduled <br /> times. Some service may not be completed On-Site. Physio-Control will cover travel and/or round•tnp freight for Covered <br /> Equipment that must be sent to our designated service facility for repair. <br /> 'Shipdn Service' means that service will be performed at Physio-Control's designated service facility. Physio-Control will cover <br /> round-trip freight for Covered Equipment that is sent to our designated service facility for repair. <br /> If Covered Equipment is not available as scheduled or Customer requests services or goods not covered by this Agreement or outside <br /> of designated service frequency or tours, Physio-Control will charge Customer at Physio-Contrors standard labor rates less 10% <br /> (including overtime, if appropriate) and applicable travel costs. Parts required for such repairs will be made available at 15°/. off <br /> the <br /> then•o urrera fist price . <br /> EXCLUSIONS. Unless otherwise specified , this Agreement does not include: <br /> • supply or repair of accessories or disposables <br /> • repair of damage caused by misuse, abuse , abnormal operating conditions , use of batteries or other products not distributed <br /> by Physio•Control, operator errors, or acts of God <br /> • case changes <br /> • repair or replacement of items not originally distributed or installed by Physio-Control <br /> • Upgrades and installation of Upgrades <br /> • battery maintenance, performance testing, evaluation, removal and recycing <br /> Reference Number: V63 - 1478 Renewal <br /> Printed : 6/27/2012 Page 2 of 8 <br />
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