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RESOLUTION 2007-131 XI. APPEALS/COMPLAINTS The Housing Rehabilitation Specialist, the Community Development Director, and the Program Administrator are authorized by the Indian River County to make all determinations of eligibility for assistance and level of assistance, scheduling of rehabilitation, demolition and relocation, and contract management. Citizens and/or contractors should issue complaints to the Housing Rehabilitation Specialist or the Program Administrator. For a complaint to be considered valid, it must be issued in writing within a period of 30 days of its occurrence. Responses also should be issued in writing. If the complaint is not satisfied with the Program Administrator's response, the issue must be presented in writing to the Indian River County Citizen Advisory Task Force (CATF). If the complaint cannot be resolved by the CATF, the Indian River County Commission will review the grievance and make a decision based upon program regulation, local policies, and availability of funds. Further appeals, if necessary, must be addressed to the Florida Department of Community Affairs. XII. PROGRAM INCOME No program income is planned to result from this program. Deferred Payment Loans will be monitored by the Housing Rehabilitation Specialist during the CDBG period of agreement. After the expiration of the agreement between the Indian River County and the State,the monitoring will be performed by the Community Development Director. If repayment of a DPL or program income is received during the CDBG agreement period, it will be used for additional rehabilitation as authorized by the Department of Community Affairs. Program income or DPL payment received subsequent to closeout will be returned to the Department of Community Affairs unless the state's program income regulations are changed. XIII. INCOME FROM HOMEOWNER'S INSURANCE,FEMA OR SBA A. INCOME RESULTING FROM STORM DAMAGE The property owner(s) shall document any payments received by the property owner as a result of damage sustained to the residence during Hurricane Wilma from either a private insurance provider, FEMA or the SBA was expended repairing the residence or the owner shall escrow with the local government the amount not expended repairing the residence and this amount shall be applied to the rehabilitation or hardening of the residence prior to any CDBG funding being expended. XIV. PROPERTY ACQUISITION POLICY A. Voluntary The Indian River County may purchase property with Community Development Block Grant funds for use in the Community Development Program. While most property acquisition must follow the procedures outlined in the Uniform Relocation and Real Property Acquisition Act, residential property to be used for relocation purposes shall be purchased on a voluntary basis. The Indian River County shall determine the property features needed and the budget available for the purchase defined in the contract agreement. A request for proposals will then be published in a 18