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SPECIAL SERVICE ARRANGEMENT <br />AGREEMENT Case Number FL04-4173-00 <br />Option 1 of 1 <br />Offer Expiration: This offer shall expire on: 7/24/04. <br />Estimated service interval following acceptance date: Negotiable weeks. <br />Service description: <br />This Special Service Arrangement provides a one-time charge for purchase and installation of E911 Public <br />Safety Answering Position (PSAP) equipment and software provided by InterAct Systems, Inc. The <br />monthly rate for maintenance is also provided. <br />This Agreement is for sixty (60) months. The service interval will be negotiated. <br />This Agreement shall be extended for additional one-year terms under the same terms and conditions herein <br />unless either party provides written notice of its intent not to renew the Agreement at least sixty (60) days <br />prior to the expiration of the initial term or each additional one-year term. <br />Customer Initials GC - <br />PRIVATE/PROPRIETARY <br />CONTAINS PRIVATE AND/OR PROPRIETARY INFORMATION. MAY NOT BE USED OR DISCLOSED OUTSIDE THE <br />BELLSOUTH COMPANIES EXCEPT PURSUANT TO A WRITTEN AGREEMENT. <br />Page 4 of 14 <br />