11/30/1983 - Laserfiche WebLink

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L-1 see at what point the company could generate enough revenue to cover the improvements. Chairman Bird believed that present day technology has developed equipment that would be able to provide the north county with a level of service comparable to that received in Vero Beach, and Mr. Vickers agreed, but stated the problem is that their revenues do not keep up with the technological expense that would be involved. Commissioner Scurlock recalled that when the transfer from Indian River Cable to Jones Intercable occurred back in 1979, Jones Intercable assured the Board that they were a large corporation and*had the resources to provide an improved system. He realized that any time you are dealing `with a small community, it is always difficult to meet the customer base in the initial years, but' -pointed out that Jones will have a very lucrative franchise here in the north county in the future and it would behoove them to improve the service to encourage other residents to subscribe. Commissioner Wodtke questioned the quality of the equipment and whether it is being properly maintained. He felt this matter should be investigated to make sure Jones is not providing an obsolete type of reception. Chairman Bird requested that staff also explore the matters of timely company response and customer relations. If communication with customers has broken down, it needs to be mended. Mr. Vickers agreed that they have had a problem with their phone answering service as they have only one in -coming line and need to address the volume of calls received. He believed that working with the Utilities Depti would result in some definite plans on how to improve or replace the answering system. THE CHAIRMAN CALLED FOR THE QUESTION. It was voted on and carried unanimously. 11 a K 5- PA -A I