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ORIGINAL <br />2. SCOPE OF CONTRACT <br />Ci agrees to maintain the ability to provide the services set forth in Exhibit A of this Contract and to provide the services described <br />herein, including Demand Services. The Customer agrees to purchase Demand Services from Ci, as needed, in accordance with <br />Exhibit C of this Contract. <br />3. TERM OF CONTRACT <br />A. The term of this Contract shall be for a period of one (1) year(s) (the "Term") and shall automatically renew at the end of the <br />Term, unless (I) either party notifies the other party, in writing, at least ninety (90) days prior to expiration of this Contract (the <br />"Renewal Notice") or (I1) in the event Ci proposes new terms, conditions, or pricing ("New Terms"), such New Terms are not <br />accepted by the Customer in the Renewal Notice There shall be no more than four (4) renewals to this contract. <br />B. This contract will be adjusted each year based on the Consumer Price Index (CPI). Use the Bureau of Labor Statistics web site <br />(http:\\www.bls.gov/cpi/home.htd)• <br />1. Select the "South Urban region of the U S. Map. <br />2. Select the "More Formatting Options" <br />3. Select the "12 months Percent Change <br />4. Select "Retrieve Data" <br />5. Scroll down to the current year and select the "Feb" number <br />6. This number will be used as a multiplier for the recent year total of the maintenance contract <br />The percent number is a 12 month percent change for the "South Urban" over the last 12 months as reflected in February. <br />4. PRICES AND TERMS OF PAYMENT <br />A. The prices to be charged for the regular routine maintenance Services are as set forth in Exhibit B. <br />B. The prices to be charged for the Demand Services and Professional Services are as set forth in Exhibit C. <br />C. All pricing discounts on both hardware and software, including all vendor equipment offered by Ci are set forth in Exhibit D. <br />D. Payment for Services for monthly maintenance, as outlined in Exhibit B of this Contract, is due in advance and payable in full <br />forty-five (45) days after receipt of invoice. Invoices shall be submitted to the Customer on a monthly basis. <br />E. Payment for all Demand Services, Professional Services and purchase of all products and/or equipment is due in full forty-five <br />(45) days after receipt of invoice Invoices shall be submitted to the Customer as the work is completed. <br />5. EXTRA CHARGES <br />No extra charges of any kind will be allowed unless specifically agreed to in writing by both Parties. <br />6. SERVICES <br />A. Installation, removal or reinstallation of equipment, shall be performed by Ci, following reasonable notice to the Customer at <br />the rates listed in Exhibit C and at a time agreed to by both Parties. <br />B. Items that are not covered under Services for maintenance in Exhibit B, such as speaker microphones and Enhanced Vehicular <br />Chargers, will be repaired and/or replaced as Demand Services and will be charged at the prices set forth in Exhibit C. <br />C In addition to the Services specified in this Contract, the Customer may order other work to be provided by Ci, including <br />specially designed work or services otherwise not covered by this Contract ("Special Requirements Order"). Within ten (10) <br />business days of receipt of a Special Requirements Order, Ci will furnish the Customer with a written proposal to fill such <br />Special Requirements Order, including price and delivery time. The Customer may accept or reject any such proposal with <br />ten (10) Business Days of receipt. Any proposal not specifically accepted will be deemed rejected on the eleventh (11th) <br />Business Day after receipt. <br />Page 2 of 12 <br />