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11.12. Office Requirements 18 <br />11.13. Customer Service Standards 18 <br />11.14. Vehicle and Collection Equipment 19 <br />11.15. Service Verification System 20 <br />ARTICLE 12. RECORD KEEPING AND REPORTING 21 <br />12.1. Record Keeping 21 <br />12.2. Reporting 21 <br />ARTICLE 13. PUBLIC AWARENESS PROGRAM 22 <br />ARTICLE 14. PARTICIPATION GROWTH STRATEGY 22 <br />14.1. School Presentations 23 <br />14.2. Commercial Recycling 23 <br />14.3. County Park Recycling 23 <br />14.4. Residential Subscribers 23 <br />ARTICLE 15. FRANCHISE FEE .23 <br />ARTICLE 16. COMPENSATION 24 <br />16.1. Collection Service Rates 24 <br />16.2. Billing and Payment 25 <br />ARTICLE 17. EMERGENCY SERVICES 25 <br />17.1. Contingency Plan 25 <br />17.2. Franchisee Unable to Provide Contracted Services 25 <br />17.3. Rapid Recovery from Disaster 26 <br />17.4. Disaster Response Plan 26 <br />ARTICLE 18. PERFORMANCE 26 <br />18.1. Performance Bond 26 <br />18.2. Administrative Charges 27 <br />ARTICLE 19. TERMINATION 28 <br />19.1. Failure to Maintain Performance Bond and Insurance 28 <br />19.2. Scrutinized Companies 28 <br />19.3. Bankruptcy 28 <br />19.4. Default 28 <br />ARTICLE 20. INSURANCE 28 <br />ARTICLE 21. OTHER TERMS AND CONDITIONS 29 <br />21.1. Piggyback Clause 29 <br />21.2. Indemnification 29 <br />21.3. Assignment 30 <br />21.4. Severability 30 <br />21.5. Compliance with Laws and Regulations 30 <br />21.6. Sovereign Immunity 30 <br />21.7. Right to Require Performance 30 <br />21.8. Modification 30 <br />21.9. Reservation of Rights 30 <br />21.10. Independent Franchisee 30 <br />21.11. Governing Law, Venue 31 <br />21.12. Public Access 31 <br />21.13. Waiver 31 <br />21.14. Survival of Obligation 31 <br />Page 3 <br />