2015-084 - Laserfiche WebLink

Home Browse Search

• Schedule for conducting dry -runs of collection routes. • Schedule for testing/calibrating truck -mounted Radio Frequency Identification (RFID) readers. • Coordination with SWDD to ensure transmission of asset management database and other associated information for Roll Cart management. • Schedule for onsite training for SWDD staff on the use of web -based asset management and service verification software by appropriately -trained professional personnel. • Franchisee will host a minimum of two (2) community "Town Hall" style meetings, in coordination with SWDD staff, at Commission Chambers or other approved location, that feature hands-on demonstrations showing residents how to use the new services and educating them on proper recycling methods and techniques. Franchisee's local Public Affairs Manager will be supported by its fulltime Community Relations Staff and local management team to host the meetings and develop outreach methods and collateral material. All education and outreach materials and information shall be reviewed and approved by SWDD prior to dissemination. • Franchisee will develop a multi -faceted media and communications plan featuring SWDD- approved mailers, community events, Internet updates, media outreach, and phone calls to provide information about new services to customers. All education and outreach materials and information shall be reviewed and approved by SWDD prior to dissemination. • Franchisee will prepare and distribute SWDD-approved educational and outreach materials to all County residents including service days, proper recycling methods, and the local phone number for Franchisee's customer service center. • Franchisee will provide direct access to professional staff to address questions and concerns. Residents will: o Receive comprehensive information on Roll Carts, including size options. o Have full access to a County -based team of transition experts who can answer questions and assist residents on choosing the Roll Cart size that best meets their needs. o Have access to a customer service professional before, during, and after business hours who can answer questions about Roll Carts or transition, process requests for a different Roll Cart size, schedule deliveries, and provide answers on proper recycling. 5.2. Solid Waste Service Contracts 5.2.1. Any and all contracts that provide Solid Waste collection service and/or related Solid Waste services between the previous franchisees and Residential or Commercial Customers within the unincorporated areas of the County shall be null and void as of 11:59 p.m. on September 30, 2015. 5.2.2. The term of any contract for Solid Waste collection shall not extend past the term of this Agreement. 5.3. Transition Prior to Expiration of Collection Services 5.3.1. Should SWDD choose not to renew this Agreement or should no renewal options remain, SWDD anticipates awarding a new agreement at least six (6) months prior to the expiration of this Agreement or any subsequent renewals. In the event a new agreement has not been awarded within such time frame, Franchisee agrees to provide service to SWDD for an additional ninety (90) Day period beyond the expiration of the Agreement at the then established service rates, provided SWDD requests said services in writing pursuant to Article 20.17, at such time. 5.3.2. At the expiration of this Agreement, Franchisee shall work with SWDD and the newly selected franchisee to ensure a smooth transition period with no interruption of service, including, but not limited to, attending coordination meetings with SWDD and newly selected franchisee, Page 9