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Miriam Gross 3255 W. Brooldileld Way Vero Beach, FL 32966 (772) 567-4006 OBJECTIVE: Seeking a position where my customer service skills and interest in working with people of diversified backgrounds will enable me to provide people with the assistance, accountability, and professional integrity they expect and deserve. EDUCATION AND QUALIFICATIONS: Montclair State College (now University), Upper Montclair, NJ Earned a Bachelor's Degree in Business Education. 1/75 NJ Department of Fducation Teaching Certificate, 1/ 75 For Secretarial Studies Land) General Business Studies EMPLOYMENT: State of Florida 1983-2007 Please note: employment was continuous, not broken. Held various assignments and Positions within this period of time. In addition, the agency name had been changed, locations were changed, as well. My best attempt to summarize my employment is as follows: State of Florida (located at WorkForce One), Hollywood, FL 1999-2007 Employment Security Re resentative I- Interviewed clients, assisted them in obtaining referrals to appropriate employment leads, reviewed resumes and cover letters, supplying suggestions for improvement. Provided overall guidance in employability skills and assisted them to be prepared for their interviews. Computer input and documentation of job placements as well as other data as appropriate. While at this office, from 1999-2006, was out -stationed at Sheridan Technical Center, Hollywood, FL, where I provided assistance to students and graduates of the vocational school. Gave job referrals, wrote job orders for employers. Helped plan and implement arrangements for the school's annual Job Fair, Community Services Fair, as well as other special events. Conducted Employability Skills Workshops to assist students to prepare for job interviews, discussed cover letter and resume preparation, as well as other issues they were likely to encounter when seeking employment. 21