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FPL. www.FPL.com Questions and Answers What type of alternative meter will you offer? I refused the smart meter but now I want it. The non-standard option would be a digital meter that does Can I get it installed without paying a fee? not communicate. Yes. Please call 1-800-871-5711 and we'll schedule the installation. Can I get an analog meter? The industry phased out the manufacturing of analog meters Are there any other terms and conditions for more than five years ago as more advanced technology opting Out? became available.As a result, analog meters are becoming The enrollment fee of$105 must be paid at the time of scarce. Digital meters have been FPL's standard of service enrollment in the opt-out program, regardless of the length since 2006.They do not contain any communication of time you remain in the program. equipment and will be used in the event an analog meter needs to be replaced. How can I start the process of opting out? After the PSC makes a decision on our proposal, customers Why must you charge a fee to opt out? will be able to enroll via a portal on the FPL web site or by A cost-based fee is the fairest way to allow FPL to offer this calling FPL's Care Center. If you have asked not to have the non-standard service to our customers who do not want smart meter installed, you should be on our"postponed" list, the new technology. The fees, subject to approval by the and we will communicate further with you once the PSC has Florida Public Service Commission, would cover the cost made its final decision. of maintaining multiple systems, processes, and staffing for For more information, please go to www.FPL.com/ reading the non-standard meters, as well as customer billing energysmart or call us using the number on your electric bill. and field support. It would be unfair to ask the vast majority of our customers The Florida Public Service Commission also provides to pay for the very small percentage who have asked for an helpful information at http://www.psc.state.fl.us/utilities/ exception to FPL's standard meter. electricgas/smartmeter/ What do the fees cover?: The customer charges include an enrollment fee of$105 and a monthly surcharge of$16.These fees cover the costs to: Set up and administer the opt-out option for each customer Modify the billing system Make changes to our outage management and restoration systems to address outage and restoration issues that need to be manually resolved Install a non-standard meter, if necessary Maintaining separate billing systems Manually read the meter every month. sw -/a 27665