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Contract Number CII-10-146 <br /> EXIIII]IBIT "A" <br /> SCOPE OF WORK <br /> During the term of the Contract, CII agrees(i)to provide the Customer with repair,maintenance sex-vices and parts to maintain the <br /> Customer's radio equipment as set forth herein and(ii)to provide the products and services as described in Exhibit A and B at the <br /> prices set forth in Exhibits B and C. <br /> 1. Conditions of Service <br /> CII shall supply staffing, supervision, labor, service facilities, repair parts, test equipment and supplies necessary to meet the <br /> service requirements stated herein. <br /> 2. Terminal Equipment Maintenance <br /> 3. Fixed Equipment Maintenance <br /> A. Emergency Service shall be provided by CII for Fixed Equipment Maintenance and CII will respond within two(2)hours of <br /> the Customer's request for Emergency Service. <br /> B CII shall not be liable for any costs incurred for repair and/or replacement of any Fixed Equipment that becomes inoperative <br /> due to user or third party negligence, installation or removal; liquid intrusion; lightening damage or Acts of God. Any <br /> component parts replaced under this Section shall be returned to Customer for inspection. <br /> C. CII shall not be liable for any costs incurred for correcting,repairing or replacing infrastructure or data corruption caused by(i). <br /> improper operations of Customer or any third party or(ii)failure of Associated Systems. "Associated Systems"are defined as <br /> any equipment used in the operation of the Customer's Fixed Equipment or Terminal Equipment that is not maintained by CL <br /> 4. Preventative Maintenance <br /> CII will annually perform verification on Terminal Equipment covered by this Contract to validate factory specifications and will <br /> correct any deficiencies found. <br /> S. General <br /> All services provided under this Contract are only applicable to the Terminal Eqnipment,Fixed Equipment and Other Equipment <br /> listed in Exhibit"B". <br /> Page 5 of 13 <br /> 33 <br />