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Attachment "A" <br /> Mandatory Training for Development. offeiv Employees: (3 hour classes (c <br /> $20.00 per employee) <br /> * Workplace Harassment Awareness and Prevention <br /> * Preventing Workplace Violence <br /> * Anger Management <br /> * Customer Contact-Lasting Impressions <br /> x The Role of Ethics in Public Government <br /> Employee Development Proms(3 hour classes @ $20.00 per employee) <br /> 0 Phase I <br /> * Time Management Skills <br /> * Communicating for Results <br /> • Conflict Resolution Skills <br /> * Basic Writing Skills <br /> * Advanced Writing Skills <br /> * Civil Beginnings <br /> 0 Phase II: <br /> * Measuring Customer Satisfaction <br /> * Motivational Skills for Supervisors <br /> * The Leadership Challenge <br /> * Continuous Improvement Awareness <br /> * Team Building <br /> * Dealing with Difficult People <br /> 19 <br />