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VTILITY SYS TIiMS <br /> • Costs are estimates only and do not include any expenses incurred by Advanced <br /> to complete the SOW (i.e. travel, accommodations etc. if required to complete the <br /> SOW) <br /> ■ If expenses are incurred by Advanced to provide services outlined in this <br /> statement of work, Advanced staff will be using a meal per diem of$65 per <br /> weekday, and$120 per weekend day or holiday which will be billed to the utility, <br /> and will not be required to submit receipts. All other expenses will continue to be <br /> billed on actuals (i.e., airfare,hotel, car rental, fuel, mileage, travel time etc.) <br /> Escalation Process <br /> Several processes may trigger the escalation process, including issue tracking, contract <br /> management, and risk management. This process assumes that prior attempts have been <br /> made to resolve the item and the appropriate parties cannot reach a resolution. <br /> When an item is escalated, the appropriate participants are notified via formal <br /> communication (email, fax,or registered mail), which includes a summary of the <br /> concern/issue and the analysis of each party's position. The participants must be <br /> provided with sufficient time, to review the analysis and concerns prior to scheduling any <br /> resolution meetings. <br /> The levels of escalation and the participants in each level include: <br /> 1. Engagement Resource(Technical Specialist, Implementation Specialist, <br /> Application Consultant) <br /> 2. Engagement Manager(Project Manager) <br /> 3. Engagement Sponsor(Manager of Client Services) <br /> Standard,of care/warranty disclaimer <br /> The standard of care applicable to the Professional Consulting/Information Technology <br /> (PC/IT) services arising under this SOW will be the degree of skill and diligence <br /> normally employed by PC/IT consultants performing the same or similar services.No <br /> further warranty of guaranty, expressed or implied,is made with respect to thee services <br /> furnished hereunder and all implied warranties are hereby disclaimed.including the <br /> warranty of merchantability and fitness for a particular purpose. <br /> 151 <br /> Indian River County <br /> Reference ID:AT5510 <br /> 112 <br />