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Max Macon, Regional Manager, Customer Service Field Operations, continuing the <br />PowerPoint presentation, announced that for the 7th consecutive year, FPL has been granted the <br />ServiceOne Award for exceptional customer service. He outlined customer service programs <br />and billing options available to FPL customers, and provided details on Energy Smart Florida <br />(a.k.a Smart Grid), a new program which will employ smart meters to help FPL pinpoint outages <br />and educate customers on their energy usage. <br />Ryan Fair, Originator, Project Manager, Energy Marketing & Trading, resumed the <br />PowerPoint presentation to outline the terms of FPL's Letter of Intent to the City. He noted that <br />there were two issues that needed to be addressed independently of FPL - the City's agreement <br />with the Orlando Utilities Commission, and the City's entitlements with the Florida Municipal <br />Power Agency. <br />Ms. Brunjes affirmed that the purpose of the upcoming referendum was for City of Vero <br />Beach voters to decide whether or not to authorize the City to lease the power plant site to FPL, <br />not whether to sell the Electric Utility to FPL She asked the Board to support the referendum. <br />Chairman Solari advised that the Board would be voting later today on a proposed <br />resolution in support of the referendum. <br />The Board CONSENSUS was to have staff place FPL's presentation on the County's <br />website. <br />6. APPROVAL OF MINUTES - NONE <br />7. INFORMATIONAL ITEMS FROM STAFF OR COMMISSIONERS <br />NOT REQUIRING BOARD ACTION <br />October 18, 2011 9 <br />OK 141 PG 5641 <br />