2013-197A - Laserfiche WebLink

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• No Sunday service In Question 5, employees were asked to identify recommended improvements to the GoLine service. The responses included: I • improving coordination between dispatch, drivers and passengers • Re-evaluating routes to avoid overlapping service • Adding more stops and routes • Expanding service into the evening hours • Providing newer and larger buses on heavily traveled routes • Dedicating a vehicle for wheelchair trips so routes can better adhere to the schedule • Giving drivers more flexibility to slightly deviate from fixed route Question 6 asked respondents if additional early morning or later evening service was necessary. Seven employees responded with a "yes" while the remaining I I responded with a "no." Question 7 asked if Sunday service is a needed improvement to the existing transit system. Out of the 18 respondents, 14 indicated that Sunday service is not necessary. In Question 8, employees were asked to indicate the greatest strength of the GoLine service. The strength identified by a majority of respondents was the ability to offer a valuable service to the transit dependent population at no cost. A significant number of respondents identified courtesy, dedication and professionalism of the drivers as GoLine's greatest strength. In Question 9, employees were asked to identify GoLine's greatest shortcoming. The responses included: • Employee pay rates • Perceived disconnect between employees and management • Not enough routes/coverage for GoLine and Community Coach • Lack of shelters • Lack of adequate signage • Dissemination of general information to drivers/passengers • Overcrowded buses • Overall condition of bus facilities In Question 10, respondents were asked to recommend improvements to the transit service if money were no object. Following are the responses received for each of the questions in the series, 4-31 Stanley Cmultants -+