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3.3.1 Peer and Trend Tables........................................................................................3-26 3.3.2 Peer Summary.....................................................................................................3-41 Chapter4 - Public Involvements...................................................................................................4-1 4.1 GoLine Customer Survey .............................................................................................4-1 4.1.1 Survey Methodology.............................................................................................4-2 4.1.2 Survey Analysis....................................................................................................4-2 4.1.3 Customer Demographics.......................................................................................4-3 4.1.4 Trip Characteristics............................................................................................... 4-7 4.1.5 Travel Behavior..................................................................................................4-10 4.1.6 GoLine Customer Profile....................................................................................4-13 4.1.7 Customer Satisfaction.........................................................................................4-14 4.2 Community Coach Survey..........................................................................................4-16 4.2.1 Survey Methodology...........................................................................................4-16 4.2.2 Customer Demographics.....................................................................................4-17 4.3 Employee Survey........................................................................................................4-29 4.3.1 Survey Results....................................................................................................4-29 4.4 Community Stakeholder Interviews............................................................................4-33 4.4.1 Perceptions of Current System Performance......................................................4-34 4.4.2 Barriers to Transit Service..................................................................................4-34 4.4.3 One Wish to Improve Public Transportation......................................................4-35 4.4.4 Transit's Role in Improving Livability...............................................................4-35 4.4.5 Considerations for Future Transit System..........................................................4-35 4.4.6 Appropriateness of Free vs. Fee-based System...................................................4-36 4.4.7 Recommendations for Future Service, Improvements .........................................4-36 4.4.8 Changes to County/City Policies to Assist Transit to Reach its Goals ...............4-37 4.5 Public Forums............................................................................................................. 4-37 4.5.1 Interactive Dot Exercise......................................................................................4-38 4.5.2 Summary of One -on -One Discussion and Comment Cards...............................4-38 4.5.3 Non -User Surveys...............................................................................................4-41 Chapter5 - Situation Appraisal.....................................................................................................5-1 5.1 Transportation Planning Agency.................................................................................. 5-1 5.2 Transit Provider Organizational Structure....................................................................5-1 5.3 MPO Coordination Process...........................................................................................5-4 5.4 Assessment of Land Use Patterns within the County...................................................5-4 5.5 Major Employers..........................................................................................................5-6 5.6 Roadway Level of Service............................................................................................5-8 5.7 Jobs and Housing Balance..........................................................................................5-10 5.8 Pedestrian and Bicycle Infrastructure..........................................................................5-12 5.9 Technology.................................................................................................................5-13 5.10 Summary of State and Local Plans.............................................................................5-13 5.10.1 The 2060 Florida Transportation Plan................................................................5-13 5.10.2 Indian River County Comprehensive Plan..........................................................5-14 5.10.2.1 Future Land Use Element................................................................................5-14 5.10.2.2 Transportation Element....................................................................................5-15 5.10.3 City of Vero Beach Comprehensive Plan...........................................................5-17 5.10.3.1 Transportation Element....................................................................................5-17 5.10.4 City of Sebastian Comprehensive Plan...............................................................5-19 5.10.4.1 Transportation Element....................................................................................5-19 5.11 Conclusions.................................................................................................................5-21 can Stanley Consultants -'