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Your overall satisfactionwith GoLlne 4.51 <br />Frequency of service (how often runs) <br />4.26 <br />Your ability to got where you want to go using die bus <br />EMO 4.47 <br />How easy It Is to transfer between buses 4.46 <br />How regularly buses arrive on time <br />4.19 <br />The timeittakes to make atripbybus . . . . . . 4.14 <br />os <br />How easy It Is to get bus mute and schedule Information 4.27 <br />How easy It Is to use bus route and schedule Information <br />4.33 <br />The time of the daythe earliest buses run on weekdays <br />4.08 <br />The Ilm a of the day die latest buses run on weekdays 3.68 <br />The time ofthe day�ffie earliest buses run on Saturdays 13.69 <br />The time of the day the latest buses run on Saturdays tn„ 3.27 <br />How clean the buses are 4.20 <br />How to clean die shelters are e,:,_ <br />4! 11 <br />How clean the stops are 4.14 <br />Safety at the busslop"I - - - - - - - - <br />4.36 <br />The nmberofdesignatedstops.longtlier-te <br />ms's. <br />4.18 <br />Temperature Inside die buses <br />4.92 <br />The bus driver's ability to drive the bus <br />4.56 <br />[lie bus ddve(s courtesy 4.49 <br />The bus ddvees knowledge of the transit system and routes <br />4.61 <br />2 4 <br />Figure 4-15 Level of Satisfaction with Service Characteristics <br />In Question 20, customers were asked to select the three GoLine characteristics from question <br />19 that they would most like to see improved. Out of 336 respondents, 144 indicated that they <br />would like service hours to be extended later into the evening on Saturdays. The second most <br />cited service need was to extend service hours later into the evenings on the weekdays. The <br />third most frequently requested improvement was to increase the frequency of transit service. <br />Table 4-8 shows the results of Question 20. <br />4-15 <br />