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Table 4-9 Community Coach Survey Response Rate <br />4.2.2 Customer Demographics <br />A series of questions were included in the survey instrument to provide information about <br />Community Coach customer base demographics, including age, gender, ethnicity, income, <br />and vehicle availability. <br />In the survey, Question 14 was structured to determine the age of the respondents. The <br />results, displayed in Figure 4-16, show that over 60 percent of Community Coach <br />Customers are 75 years of age or older. <br />4-17 <br />Stanley Consultants -4 <br />Q1 <br />75 <br />r6.15% <br />Q2 <br />75 <br />.% <br />Q3 <br />75 <br />96.15% 1 <br />Q4 <br />74 <br />94.87% 1 <br />Q5 <br />72 <br />92.31% i <br />Q6 <br />70 <br />89.74% 1 <br />Q7 <br />71 <br />91.03% 1 <br />Q8 <br />72 <br />92.31% 1 <br />Q9 <br />72 <br />92.31% 1 <br />Q1 0 <br />62 <br />79.49% 1 <br />Q11 <br />72 <br />92.31% 1 <br />Q12 <br />74 <br />94.87% 1 i <br />Q13 <br />71 <br />91.03% <br />Q14 <br />71 <br />91.03% <br />Q15 <br />64 <br />82.05% <br />Q16 <br />71 <br />91.03% <br />Q17 <br />64 <br />82.05% <br />Q18 <br />72 <br />92.31% <br />Q19 <br />71 <br />91.03% <br />Q20 <br />58 <br />74.36% <br />Q21 <br />58 <br />74.36% <br />Q22 <br />58 <br />74.36% <br />Q23 <br />58 <br />74.36% <br />4.2.2 Customer Demographics <br />A series of questions were included in the survey instrument to provide information about <br />Community Coach customer base demographics, including age, gender, ethnicity, income, <br />and vehicle availability. <br />In the survey, Question 14 was structured to determine the age of the respondents. The <br />results, displayed in Figure 4-16, show that over 60 percent of Community Coach <br />Customers are 75 years of age or older. <br />4-17 <br />Stanley Consultants -4 <br />