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A• Palm Beach/Treasure Coast <br /> 2012 211 Treasure Coast 2.�4 <br /> Indian River County Service Snapshot Get Connected.GetAnswers. <br /> Call Volume per Month <br /> y 800 c� ��ti `ate O^ o,°' �^ ti� �^� _ <br /> a h h h a h <br /> U 600 02011 <br /> 0 400 ■2012 <br /> a 200 <br /> 0 -r - -T- -T -, -, <br /> Z Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec <br /> Call Types °/o Information and Referrals Call Frequency <br /> Assessment&Referral 54 <br /> Midnight-8 AM 7°/a <br /> Counseling 20% 8 AM-Noon 33% <br /> Counseling,Assess&Ref 6% 6,499 -Calls Noon-4 PM 35% <br /> Information Only 16% 7,374 referrals made for 821 services 4 PM-Midnight 25% <br /> Advocacy/Linkage 2% <br /> Emergency Intervention <1%1Top 25 Agencies Receiving Referrals Busiest Hour: 10-11 AM <br /> Unknown 1%1 Represents 73%of all referrals made <br /> Indian River County Human Services <br /> • .. Treasure Coast Homeless Services Council <br /> buse/Neglect/Crime 146 1.86% Economic Opportunities Council of Indian River County Call From <br /> dmin 18 0.23% St Vincent de Paul Society(Vero Beach) <br /> ase Management 59 0.75% Self 92% <br /> g Indian River County Free Meals Friend/Relative 7% <br /> lothing 39 0.50% Senior Resource Association a <br /> risis/I&R Other Areas 119 1.52% Organization 1/o <br /> Florida Rural Legal Services Unknown 0% <br /> ay Care/Child Care 42 0.54% Florida Department of Children&Families <br /> Disabilities 42 0.54% The Salvation Army(Indian River County) <br /> Donations Info 16 0.20% St Helen's Catholic Church <br /> mployment 104 1.33% St Vincent de Paul Thrift Store(Wabasso) <br /> financial Assistance 2,166 27.67% Harvest Food&Outreach Centera <br /> ood 483 6.17% Female 74/0 <br /> requent Callers 695 8.88% New Horizons of the Treasure Coast Male 25% <br /> overnment/Taxes 126 1.61% Mental Health Association In Indian River County Unknown 1% <br /> ealth/Medical 362 4.62% Florida Housing Finance Corporation <br /> dome Health/Rehab 64 0.82% Your Aging Resource Center/Area Agency on Aging <br /> omeless 167 2.13% Treasure Coast Community Health <br /> ousehold/Furniture 37 0.47% The Source 0 17 11% <br /> dousing 239 3.05% The Food Pantry of Indian River County 18-21 4% <br /> urricane 15 0.19% Homeless Family Center 22-34 20% <br /> nformation/Other 194 2.48% Indian River County Health Department <br /> insurance 134 1.71% Indian River Medical Center 35-54 9% <br /> egal 318 4.06% Agency for Health Care Administration(West Palm Beach) 55-59 19/o <br /> ental Health 332 4.24% SafeSpace 60-64 % <br /> ersonal/Interpersonal 589 7.52% Workforce Development Board of the Treasure Coast 65-74 6%6% <br /> Shelter 140 1.79% 75-79 2% <br /> Substance Abuse 180 2.30°/0 80&Older 3°/0 <br /> Suicide 102 1.30% <br /> Transportation 144 1.84% <br /> Volunteering 5 0.06% <br /> Other 752 9.61% <br /> Total: 7,829 100.00% <br /> In addition to the above, in the fall of 2012, 211 responded to 3,162 disaster related calls on behalf 211 NJ following Tropical Storm Sandy. <br /> (211 PB/TC and 211 NJ have a longstanding reciprocal agreement to provide backup support in times of emergency or disaster) <br /> For additional information contact Diane M. Huff, Director of Operations at(561)533-1061 or diane.huff@211 pbtc.org <br /> www.211treasurecoast.org ,_A_) <br />