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V. FPL/Agency Interface (W FPL will solicit its customers to contribute to the "Care To Share" Emergency Energy Assistance Fund via the customer's monthly electric statement and may as an option supplement customer.contributions with corporate contributions. FPL will determine in its sole discretion the method by which contributions will be collected. FPL will collect and distribute these funds to the administrative Agency proportional to the amount of donations received in the area to which the Agency has agreed to provide program services. FPL corporate contributions will be distributed to the administrative Agency at the discretion of FPL. FPL will work closely with the Agency on timing of Agency funding. FPL funds will be disbursed to the Agency on a quarterly basis. Commitments must be itemized using an FPL Payment Transmittal form or computer generated facsimile of the FPL Payment Transmittal form. FPL Transmittal envelopes must be used when remitting agency payment and FPL Transmittal forms. In some cases agencies may not be able to use the Transmittal envelope because of their accounting system. In those cases the assigned ASSIST P.O. Box 02-5231, Miami FL 33102-5231 must be used. No deductions from contributions will be made for overhead, salaries, administrative costs or any other expense incurred by the Agency. FPL's Assistance and Referral Representatives (ASSIST Reps)will serve as the utility's primary liaison on a day-to-day basis with Agency caseworkers concerning billing inquiries. ASSIST Reps will be contacted in a timely manner concerning committed program funds for each recipient. FPL Area Special Consumer Services Managers, as listed in this agreement, may serve as alternate contacts when necessary, and will serve as primary contact persons concerning the on-going administration of the program. Special Consumer Services Managers have the authority to consider exceptions to the FPL Care To Share Program requirements. These are considered on a case-by-case basis. The agency will encourage energy conservation through referral of the client to FPL's free energy survey service (1-800-DIAL FPL) and by distributing FPL conservation information when appropriate. The agency will also encourage FPL's various billing and payment options as appropriate for the recipient, including FPL 62PIus, Friendly Reminder and Budget Billing. VI. Auditing The appropriate Agency designee will routinely review recipient files and the program process. The Agency will include the Care To Share fund in its internal auditing schedule and report any significant irregularities to FPL. In addition,the Agency, and/or its designees, will provide to the FPL area contact representative, on a quarterly basis * (due April 15, July 15, Oct.-15 and Jan. 15) copies of FPL Transmittal forms indicating the following: (W 4 108