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The Chairman recessed the meeting at 10:00 A.M. and <br />reconvened at 10:15 A.M. with all members present. <br />AUTOMATED TEE TIME SYSTEM <br />The Board reviewed memo from Golf Director Bob Komarinetz: <br />TO: Members of the Board <br />of County Commissioners <br />DATE: September 16, 1991 <br />SUBJECT: • Automated Tee Time System <br />FROM: Bob Komarinetz <br />Director of Golf iTkl 04 <br />BACKGROUND <br />As a public facility, Sandridge _Golf Club's mission is to <br />provide the highest quality recreational facility to the <br />taxpayers of Indian River County and the general public. In <br />order to accomplish our goal we continually attempt to address <br />concerns voiced by our customers. One such concern which has <br />been brought to our attention is how difficult reserving tee <br />times becomes during our busy winter season. This problem of <br />booking tee times is quite understandable since during the <br />calendar year of 1990 some 81,000 people enjoyed a round of golf <br />at Sandridge. In an effort to address our public's discontent <br />with our current manual method of making tee times, staff has <br />researched this issue and formulated a solution. - <br />Installing an automated tee time reservation system will <br />provide our customers state of the art service by allowing them <br />to make tee time reservations 24 hours a day, seven days a week, <br />at their convenience. The benefits of the automated tee time <br />reservation system include maximizing the use of the golf course <br />by tracking and eliminating no shows, 'matching up players <br />creating foursomes for each tee time, establishing detail player <br />profiles for future marketing programs and most important of all <br />It will relieve the pro shop personnel form constantly answering <br />the phone allowing them to better serve the public. <br />ALTERNATIVES <br />Staff has been researching a telephone voice response system <br />for the past eighteen months. By using this system, a person can <br />reserve a tee time 24 hours a day, seven days a week using A <br />touch tone telephone. This type of system has been installed in <br />various locations around the Country. Managers of busy golf <br />clubs and resorts have stated this type of system not only has <br />saved them time, but has provided their patrons with better <br />service. By employing this type of tee time system we can also <br />achieve the following: <br />1) Be available to the public 24 hours a day, T days a week. <br />2) Handle a minimum of 4 calls simultaneously. <br />3) Search backward and forward for the nearest available tee <br />time. <br />4) Allow chances and/or cancellations of tee times. <br />59 <br />SEP 2 1991 <br />