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A 3VAU <br />UTILITY SYSTEMS <br />• Costs are estimates only and do not include any expenses incurred by Advanced <br />to complete the SOW (i.e. travel, accommodations etc. if required to complete the <br />SOW) <br />• If expenses are incurred by Advanced to provide services outlined in this <br />statement of work, Advanced staff will be using a meal per diem of $65 per <br />weekday, and $120 per weekend day or holiday which will be billed to the utility, <br />and will not be required to submit receipts. All other expenses will continue to be <br />billed on actuals (i.e., airfare, hotel, car rental, fuel, mileage, travel time etc.) <br />Escalation Process <br />Several processes may trigger the escalation process, including issue tracking, contract <br />management, and risk management. This process assumes that prior attempts have been <br />made to resolve the item and the appropriate parties cannot reach a resolution. <br />When an item is escalated, the appropriate participants are notified via formal <br />communication (email, fax, or registered mail), which includes a summary of the <br />concern/issue and the analysis of each party's position. The participants must be <br />provided with sufficient time, to review the analysis and concerns prior to scheduling any <br />resolution meetings. <br />The levels of escalation and the participants in each level include: <br />1. Engagement Resource (Technical Specialist, Implementation Specialist, <br />Application Consultant) <br />2. Engagement Manager (Project Manager) <br />3. Engagement Sponsor (Manager of Client Services) <br />Standard of care/warranty disclaimer <br />The standard of care applicable to the Professional Consulting / Information Technology <br />(PC/IT) services arising under this SOW will be the degree of skill and diligence <br />normally employed by PC/IT consultants performing the same or similar services. No <br />further warranty of guaranty, expressed or implied, is made with respect to the services <br />furnished hereunder and all implied warranties are hereby disclaimed including the <br />warranty of merchantability and fitness for a particular purpose. <br />[5 ] <br />Indian River County <br />Reference ID: AT5510 <br />