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I <br />o- <br />H1gherGround" <br />Indian River County Emergency Services <br />4225 43rd Ave <br />Vero Beach FL 32967 <br />March 28, 2016 <br />Ms. Cantlon, <br />The HigherGround recording systems in service at Indian River County were built using proprietary <br />HigherGround software As such, it is critical that these systems be maintained by fully trained and <br />certified technicians. At this time, there are no other service agencies in Florida that are authorized or <br />certified by HigherGround Inc to perform any maintenance or installation of additional parts on any <br />HigherGround Recording Systems in the state of Florida other than HigherGround Inc. <br />Please contact me if there are any questions. <br />Sincerely, <br />Mike Halliwell <br />Vice President, Sales <br />HigherGround, Inc. <br />818 456 1561 <br />mhalliwell@higherground.com <br />21201 Victory Boulevard Suite 105 Canoga Park, CA 91303 P• 818. 456.1600 F 818.591.0301 www.higherground.com <br />61 <br />