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Megan Anne Cox
<br />314 13th Lane SW, Vero Beach, FL 32962 • Cell: (304) 886-5349
<br />Qualifications Summary
<br />Administrative and customer service support specialist experienced working in fast -paced,
<br />professional environments demanding strong organizational, technical, and interpersonal
<br />skills. Highly trustworthy and ethical; committed to superior customer service.
<br />Confident and poised in interactions with individuals of all levels. Detail -oriented and resourceful
<br />in completing projects; able to multi -task efficiently. Capabilities include:
<br />• Customer Service & Reception
<br />• Word Processing & Typing
<br />• Microsoft Word, Excel, and PowerPoint
<br />• Accounts Payable/ Receivable
<br />• Filing, Scanning, & Data Archiving
<br />• Office Supply Ordering
<br />Experience Highlights
<br />Housing and Community Development Programs
<br />• Under the direct supervision of the housing administrator, regulate SHIP policies, procedures, and
<br />guidelines established by Florida Housing Finance Corporation and the Indian River County Local
<br />Housing Assistance Plan for the following housing strategies: Purchase Assistance, Rehabilitation,
<br />Emergency Rehabilitation, Impact Fee Assistance
<br />• Verify income and program eligibility for each SHIP applicant
<br />• Prepare program documents, contracts, mortgage documents, and satisfaction of mortgage agreements
<br />• Process payment requests from program strategies
<br />• Coordinate with local lenders, non-profit organizations, title companies, and realtors
<br />• Organize, administer, and conduct workshops, meetings, and training for applicants and partners
<br />Administrative Support
<br />• Performed administrative, trust, and financial support functions for the vice-president
<br />of a large wealth management firm. Coordinated and managed multiple priorities.
<br />• Processed accounts payable, receivable, and payroll for clients managed under the
<br />same wealth management firm.
<br />• Assisted in general accounting functions and produced up-to-date sales tracking
<br />spreadsheets while working with a wealth management relationship manager.
<br />Management & Supervision
<br />• Promoted rapidly from a banking teller to a teller supervisor in a growing wealth
<br />management banking branch. Responsible for all vault cash inventory and supply
<br />and supervised tellers in accordance with all banking policies and procedures.
<br />• Participated in staff onboarding, training, and scheduling.
<br />Employment History
<br />HOUSING COORDINATOR, Indian River County SHIP Program, Community Development
<br />CUSTOMER SERVICE SPECIALIST, Indian River County Utilities, Vero Beach, FL
<br />SALES & SERVICE SPECIALIST/TRUST DEPT, PNC Wealth Management, Vero Beach, FL
<br />RECEPTIONIST, PNC Wealth Management, Vero Beach, FL
<br />TELLER SUPERVISOR, PNC Wealth Management, Vero Beach, FL
<br />TELLER, Regions Bank, Albany, GA
<br />TELLER, My Bank! First United Bank and Trust, Inwood, WV
<br />Education
<br />Indian River State College
<br />Associate of Arts Degree, Pursuing Anticipated Graduation 2018 Current GPA 4.o
<br />Musselma.n High School
<br />High School Diploma Graduated 2003
<br />Awards
<br />PNC Fraud Fighter Award, October 2010
<br />PNC Chairman's Referral Award
<br />PNC Spotlight Award, Levels 1 & 2, February 2011
<br />PNC Performance Award Nominee
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