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a. Defining the local organization administrator(s); b. Defining procedures for requesting administrative access within the jurisdiction and the training requirements for granting such access; c. Establishing a message drafting and approval process; d. Discussing the difference between "opt-in" and "opt-out" contact data, limiting the use of "opt-out" data to imminent or actual life threatening emergencies, and considering the time of day when initiating notifications that use "opt-out" data, and; e. Specifying the responsibility and frequency of periodically reviewing all administrative user accounts within the County's organization(s) to validate the continued relationship and need for access of each current user. The SOP must be developed within 60 days of the effective date of this agreement and is subject to review by the Division at any time during the agreement. VIII. Acknowledges that Everbridge, Inc. provides additional notification system capabilities and services which are not covered under the Division's contract for the notification system (hereafter referred to as "non-covered services"). If the County desires to enhance their notification capabilities by adding non-covered services to their organization(s), then the County will be responsible for any additional costs incurred as a result of adding those services, plus any costs arising from technical support of the non-covered services, payable directly to Everbridge. The County will notify the Division of its intent to add non- covered services prior to deployment, and will provide an additional notification after deployment, with the intent of maintaining visibility on the vendor's provision of support and maintenance on covered features. 3. POINTS OF CONTACT The parties shall direct all matters arising in connection with the performance of this Agreement to the attention of the respective contact persons named below for resolution or action: For the Division: For the County: Brian Misner, Special Projects Coordinator John King, Director 2,555 Shumard Oak Boulevard 4225 431 Avenue Tallahassee, Florida 32399 Vero Beach, FL 32967-1671 Telephone: 850-922-5332 Telephone: 772-567-2154 Email: brian.misner@em.myflorida.com Email: jking@ircgov.com 4. TERMINATION OF AGREEMENT The parties may terminate this Agreement at any time upon thirty days' written notice to the points of contact specified herein. 4