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Exhibit C/STANDARD SOFTWARE MAINTENANCE AGREEMENT <br /> Page 2 <br /> 5. Additions of Software to Maintenance Agreement <br /> Additional Licensed Stal dard Software licensed from New World will be added to the SSMA ninety(90)days after <br /> it is installed at Customer's location. Costs for the maintenance for. the additional software will be billed to <br /> Customer on a pro rata basis for the remainder of the maintenance year and on a full year basis thereafter. <br /> 6. Requests for Software Correction on Licensed Standard Software <br /> At any time during th warranty period or during the SSMA period, if Customer believes that the Licensed <br /> Standard Software doesi not conform to the current specifications set forth in the user manuals; Customer must <br /> notify New World in writing that there is a claimed defect and specify which feature and/or report it believes to be <br /> defective. Before any notice is sent to New World, it must be reviewed and approved by the Customer Liaison. <br /> Documented examples of the claimed defect must accompany each notice. New World will review the documented <br /> notice and when a feature or report does not conform to the published specifications, New World will provide <br /> software correction service at no charge.(See paragraph 4 0 of the General Terms and Conditions of this Agreement <br /> for the New World warranties provided). A non-warranty request is handled as a billable Request for Service(RFS) <br /> (see Exhibit B). <br /> The no charge software correction service does not apply to any of the following: <br /> (a) situations Iere the Licensed Standard Software has been changed by anyone other than New World <br /> personnel:here <br /> (b) situations Customer's use or operations error causes incorrect information or reports to be <br /> generated;and <br /> (c) requests that go beyond the scope of the specifications set forth in the current User Manuals. <br /> 7. Maintenance Costs for Licensed Standard Software Packages Covered for MSP Servers <br /> New World agrees to provide software maintenance at the costs listed below for the following New World <br /> Licensed Standard Software packages installed at Customer's location: <br /> Application Package Number of Modules <br /> I. Aegis/MSP Combined Multi-Jurisdictional LE/Fire/EMS CAD 15 <br /> 2. Additional Aegis/MSP Software for Computer Aided Dispatch 4 <br /> 3 AegislMSP Third Parity CAD Interface Software 5 <br /> 4 Additional CAD Users N/A <br /> 5 Aegis/MSP Multi-Ju rlisdictional Base Law Enforcement Records 14 <br /> 6. Aegis/MSP Federal and State Compliance Reporting for LE Records 1 <br /> 7. Additional AegislMSP Software for Law Enforcement Records 12 <br /> 8. Aegis Corrections Management Software Base Package 6 <br /> 9 Aegis/MSP Federal and State Compliance Reporting for Corrections 3 <br /> 10.Additional AegislMSP Software for Corrections Management 2 <br /> 1 l.Aegis/MSP Third Party Corrections Interface Software 3 <br /> 12.Aegis/MSP Public Safety State/NCIC Interface Software 2 <br /> 13 AegislMSP Imagingoftware 3 <br /> 14.Base Message Switch to State/NCIC 2 <br /> 15.Additional Aegis Software for RS/6000 Message Switch 2 <br /> 16.Aegis Mobile Integration Software I <br /> 17.Aegis Mobile Management Server Software 3 <br /> 18.Aegis Mobile Unit Software 8 <br /> 19.Aegi 1MSP Fire Records Software Base Package 12 <br /> 20 Federal and State Compliance Reporting for Fire Records 1 <br /> 2) Additional Aegis/MSP Software for Fire Records 2 <br /> 22.Additional Fire Reco As Users N/A <br /> CONFIDENTIAL <br /> (Revised 02/10/04) Indian River Co.,FL <br /> SmeadSoR Reprint Date:Wednesday,Juty 13,2016-13:02:08-Official i uments:3510,Attachment Id 1,Page 24 <br />