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Annual Public Outreacli Goats 1. Provide brochures and publications to property owners through media and resource libraries at selected county buildings. Brochures and publications address all-hazards, including local flood hazards,flood insurance,flood protection and mitigation and flood mapping information. 2. Continue annual review, updates and distribution of the Official Disaster Preparedness Guide for Indian River County. 3. Continue providing disaster preparedness presentations upon request. 4. Continue to review and provide updates, as necessary, for the AT&T Real Yellow Pages (telephone directory). 5. Continue to provide disaster preparedness education programs for the public. 6. Confirm that the public libraries located in Indian River County have a complete copy of FIRM maps after each FIRM update or as required to maintain a full set of maps. 7. Continue to update website with respect to mitigation opportunities. 8. Maintaining (Indian River County Community Development Department) a database of repetitive loss properties. Each year these homeowners are provided written information to promote flood protection in the community, including flood protection regulation and storm water management.The homeowner's are also provided links to NFIP publications that provide information about flood protection of their home, including retrofit options. Crisis Communication During a crisis it is important to communicate the facts as quickly and accurately as possible and requires updating the information regularly as circumstances change. It is imperative to speak as accurately as possible and to not speculate about details that are not known. The Indian River County Emergency Management Director, or his designee,will serve as the department Public Information Officer(PIO). During an EOC activation, the Indian River County ESF#14 representative will staff an office within the EOC.The PIO will participate in ongoing training and helps to promote, inform, educate, and provide information to the citizens of Indian River County. Prior to an EOC activation, Emergency Management staff will alert all ESFs using various delivery methods (phone, e-mail,text) from our mass communication system. During an EOC activation the ESF#14(PIO) representative ill: • Provide critical information to the public during events and incidents. Information is distributed to the public and media through news releases, brochures, flyers, government channel, website, e-mail alerts, and social media. • Provide timely and effective dissemination of information to protect public health and safety. • Assign roles to other ESF#14 support staff at the beginning of each shift and provide them regular briefings as necessary to stay current with the event. • Assign an ESF#14 support staff member to the Emergency Information Center(EIC) to assure accurate information is being distributed to the operators for response to public inquiries and rumors. • Support and report to the Incident Commander,who will approve all media releases, written or verbal. • Coordinate and integrate public information functions across all jurisdictions and functional agencies. Indian River County Comprehensive Emergency Management Plan Annex VI - 10