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ARTICLE 24 GRIEVANCE AND ARBITRATION GRIEVANCE PROCEDURE 24.1 Except when doing so would present an unreasonable risk to the employees' safety, bargaining unit employees will follow all lawful written and verbal orders given by superiors even if such orders are alleged to be in conflict with the agreement. Compliance with such orders will not prejudice the right to file a grievance within the time limits contained herein, nor shall compliance affect the ultimate resolution of the grievance. 24.2 A "grievance" is a claimed violation of this agreement, including but not limited to the claim that a discharge or other disciplinary action violated a specific provision of this agreement. No grievance will or need be entertained or processed unless presented in the manner described herein, and unless filed in a manner provided herein within the time limit prescribed herein. A grievance may be filed by a bargaining unit employee or by the union (hereinafter the "grievant"). In either case, the procedure to be followed will be the same. The grievant and management may mutually agree to waive any step. Any employee covered by this agreement must use this grievance process and has no right to any other grievance process (i.e., administrative policy, etc.). 24.3 Any grievance, defined as a claim reasonably and suitably founded on a violation of the terms and conditions of this agreement, shall systematically follow the grievance procedure as outlined herein. Any grievance filed shall refer to the provision or provisions of the agreement alleged to have been violated, and shall adequately set forth the facts pertaining to the alleged violation. 24.4 Rules of Grievance Processing - It is agreed that: (A) The time limit at any stage of the grievance procedure may be extended by written mutual agreement of the parties involved in that step. (B) A grievance presented at Step 2 and above shall be dated and signed by the aggrieved employee presenting it. A copy of the grievance must be forwarded to Human Resources by the grievant and/or the Union. The departmental fax machine will be made available for this purpose. A decision rendered shall be written to the aggrieved employee with copy to the union and shall be dated and signed by the County's representative at that step. (C) When a written grievance is presented, the County's representative shall return a dated and signed copy of it at that particular step. 28