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The vacation rental manager shall be available twenty four (24) hours a day, seven (7) days. a week for the purpose of promptly responding to complaints regarding conduct and behavior of the vacation rental occupants or alleged violations of the vacation rental ordinance. Complaints to the vacation rental manager concerning violations by occupants of vacation rental units shall be respondcd to within one (1) hour. The neighbor who made the complaint shall be contacted by phone or in person and informed as to the results of the actions taken by the vacation rental manager. A record shall be kept of the complaint and the manager's response for a period of at least three (3) months after the incident, which shall be available for inspection by the Monroe County Code Compliance Department during business hours. The guest register shall list all of the vacation rental occupant's names, home addresses, telephone numbers, vehicle license plate and water craft numbers. Each lease, provided by the owner, and this register shall be kept by the vacation rental manager and made available for inspection by Monroe County Code ComplianceDepartment personnel during business hours. After notice is given to the vacation rental manager and a public hearing is held, a vacation rental manager license shall be revoked by the planning commission and/or fines levied by the code enforcement special master or court of competent jurisdiction upon finding of: a) a total of two (2) or more "no responses" to complaints registered by the public concerning tenants not following terms of the Tenant's Agreement during any single year of the vacation rental manager's license; or b) two (2) or more violations of the duties and responsibilities of a vacation rental manager. An individual who has had his vacation rental manager's license revoked shall not be eligible to resubmit an application for obtaining a new vacation rental manager license until two (2) years after the date of revocation of his license. I certify that I am familiar with the information contained in this application, and that to the best of my knowledge such information is true, complete and accurate. Vacation Rental Manager Signature: Printed Name of Manager: Sworn before me this day of Date: Notary Public My Commission Expires Please deliver or send the complete application package to the Monroe County Planning & Environmental Resources Department, Marathon Government Center, 2798 Overseas Highway, Suite 400, Marathon, FL 33050. Attachment 9 186