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BOARD OF <br />COUNTY <br />COMMISSIONERS <br />April 14, 2016 <br />Guardian Ad Litem <br />Attn: Celia Garcia <br />584 NW University Blvd <br />Suite 600 <br />Port St. Lucie, FL 34986 <br />Dear Mrs. Garcia: <br />DEPARTMENT OF <br />INFORTMATION <br />TECHNOLOGY <br />GEE CHOW - CHIEF INFORMATION OFFICER <br />ROBERT VALENTINO — INTERIM MANAGER <br />Attached are your chargebacks for FY17 from your St. Lucie County Information Technology Team, including the <br />cost for FY16 for your comparison. Please be reminded that FY17 now includes our completed Cisco Phone <br />system cost. All AT&T voice related cost are now paid by Information Technology. While each agencies Charge <br />Back only includes the fees for the services they utilize, the combined services and improvements will provide <br />4roved Customer Service/Support, increased efficiency and minimized down time. All services are focused on <br />Flowest possible cost and best customer experience for the public. <br />Information Technology is happy to announce that in our proposed budget we are increasing our Internet bandwidth <br />this year and improving our Internet failover design to include physically diverse path with our service providers. <br />Other improvements include enhancements to our Exchange Email environment which includes a hybrid of on <br />premise and Cloud access. This year also includes a refresh to our Customer Service and support tools improving <br />our remote access tools, software updates/deployment and response times. In addition, mobile device <br />management and security features are being expanded. <br />The total charge back to Guardian Ad Litem for FY17 is $46,068 a decrease of $13,409 from FY16. <br />Please feel free to contact us with any questions. <br />Gee- o -nformation Offic4 Robert Valentino, Interim IT Manager <br />• <br />CHRIS DZADOVSKY, District No. 1 TOD MOWERY, District No. 2 PAULA A. LEWIS, District No. 3 • FRANNIE HUTCHINSON, District No. 4 • KIM JOHNSON, District No. 5 <br />County Administrator — Howard N. Tipton <br />101 North Rock Road Fort Pierce, Florida 34945 <br />Phone (772) 462-1748 <br />71 <br />