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Title: TASER International, Inc.'s Sales Terms .and Conditions - Direct Sales to End User Purchasers Department: Legal Version: 6.0 Release Date: 1112212013 TASER International, Inc.'s Sales Terms and Conditions for Direct Sales to End User Purchasers (Effective November 22, 2013) These Sales Terms and Conditions apply to your purchase of all TASER International, Inc. ("TASER," "we," "us," or "our") products and services purchased directly from us. Products and services sold by us are expressly subject to and conditioned upon the terms and conditions set forth below By signing a quote, issuing a purchase order, or accepting delivery of the product or service, you accept and are bound to these Sales Terms and Conditions Any different or additional terms set forth by you, whether in your purchase order or another communication, are expressly objected to and will not be binding on us. Return Policies. All sales are final and no refunds or exchanges are allowed, except as provided by state or federal law and as specified below for TASERe Citizen Products. Exchanges for TASER Citizen Products. The citizen model products that are unopened and still in their sealed package may be returned or exchanged within 15 days from the date of receipt of the product for a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees Any product returned to TASER without prior authorization from us will be considered an unauthorized return, and you will not receive credit for the product and we will not ship the product back to you. Unless the product is defective or the return is a direct result of our error, we may charge a restocking fee of up to 15% of the purchase price paid, plus any applicable sales tax. To return a citizen model product, you must first go to our website, www.TASER.com and obtain a Return Material Authorization ("RMA") number before the end of the applicable return period We will not accept returns without an RMA number. See the Product Warranty, www.TASER.com, or contact us at 800 978.2737 (+1.480.905 2000 for International callers) for information on how to obtain an RMA number You must ship the product to us within 5 days of the date that we issue the RMA number as follows: • in the original product packaging, in as -new condition, along with any media, documentation, and any other items that were included in your original shipment; • at your expense and insured (if you return the product uninsured then you accept the risk of loss or damage during shipment); • with the RMA number clearly marked on the outside of the return packaging; • with proof of purchase of the product (receipt, purchase order, or invoice), and • with your name, address, and phone number of where to send the exchange item or the product credit or refund. Upon receipt of your return, we will issue a credit or a refund of the purchase price paid, less shipping and handling, and any applicable restocking fees. For partial returns, your credit may be less than the invoice or individual component price due to bundled or promotional pricing or any unadvertised discounts or concessions. If you fail to follow the return or exchange instructions and policies provided by us, we are not responsible for product that is lost, damaged, modified, or otherwise processed for disposal or resale. Quotes. A quotation is an offer to sell, is valid only for the products and services listed on the quote at the prices listed on the quote, and is subject to these Sales Terms and Conditions, all of which are deemed incorporated into the quote. The quote from TASER contains the entire terms and conditions Page 1 of 3