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• Created, documented business production requirements, created and maintained project plans,
<br />deliverables, budget and results to ensure successful impact on the bottom line.
<br />• Created relevant materials, briefs, financial reporting, audit and analysis for executive team and
<br />investors.
<br />• P&L accountability for cost containment and strategic growth for $2MM operating budget,
<br />improved operating revenue by 35%.
<br />• Coordinated overall business activities, business project prioritization, follow up on deliverables,
<br />ensure deadlines are met, and coordinated feedback in a unified manner that ensured_ success of
<br />overall business objectives.
<br />• Developed performance management policy and procedure, designed staff development and
<br />coaching processes, designed and implement corporate recruiting processes, policy and procedure,
<br />designed HR and recruiting training programs.
<br />• Managed cost analysis, operational impact and training roll out of paperless imaging business
<br />model transition.
<br />• Developed policies and procedures and direction to improve coordination between operations and
<br />quality control, compliance, sales, information technology and marketing.
<br />• Provided firm wide human resource direction and services related to human capital initiatives and
<br />processes.
<br />• Managed operations and training for four international locations, 75 sales/marketing, 120+
<br />operations managers, team leads, underwriters, and administrative staff.
<br />Morgan Stanley Mortgage Capital, Mortgage Backed Securities Conduit, Boca Raton, FL
<br />Senior Manager, RM 3S Operations, Credit Risk 09/03 — 01/06
<br />• Founding executive responsible for the ground floor development and implementation of capital
<br />markets counterparty relationships, risk best practices, policies and procedures.
<br />• Started with eight managers, grew to over 1200 global associates within three years, and 5,000
<br />customers.
<br />• Created IT systems for front and back end production, -management and reporting systems,
<br />customer management and performance scorecard monitoring.
<br />• Performed strategic market assessments for business units. Responded to client issues, gathered
<br />and assimilated market and workflow data.
<br />• Developed sales and production policies and procedures for comprehensive risk management and
<br />accountability measures.
<br />• Created and managed vendor oversight policies and procedures.
<br />• Developed and managed internal audit processes for multiple business units. Oversaw the audit of
<br />$10 billion in product.
<br />• Maintain Executive level industry relationships to ensure full comprehension and execution of
<br />markets, emerging markets and regulatory compliance and standards integration and efficacy
<br />Countrywide Home Loans, Rosemead, Pasadena, CA; Miami/Deerfield Bch, FL
<br />Managing Director of National Operations Best Practices (wholesale)
<br />Director, High Risk/High Performance teams, retail and wholesale
<br />National Best Practices Servicing Manager (retail), Senior Manager, Special Projects, Credit Risk
<br />03/00 — 09/03
<br />• Transformed challenged corporate divisions into market leaders by minimizing expenses, bridging
<br />disparate teams and driving operational metrics.
<br />• Founding manager for Countrywide subsidiaries Full Spectrum Lending and IndyMac Bank.
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