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• Community Outreach: Indian River County makes available persons who can serve as translators at community outreach meetings whenever possible. Describe how the recipient monitors, evaluates and updates the language assistance plan. Indian River County provides an ongoing needs assessment to determine how best to continue reaching LEP persons in the community and how to improve ongoing efforts. To ensure that the intent of the language assistance plan remains current, County and SRA staff will continue to monitor and update the plan and report progress every three years. These efforts will include the following actions: • Monitor current LEP populations in the service area and in emerging populations affected or encountered. • Assess the language assistance plan's success in meeting the needs of LEP persons. • Communicate the goals and objectives of the language assistance plan and evaluate the opportunity for community involvement and planning. • Post signs to communicate language services available at initial contact points. The County and SRA will continue to provide signage and written information on vehicles and at transfer stations in other languages. • Indicate the availability of language services on outreach documents, brochures, booklets, and in recruitment materials. • Whenever possible, make announcements in vehicles in other languages. • Whenever possible, make available telephone voicemail and menu systems in Spanish and services about how to get them. • Conduct outreach presentations and notices to schools, community, and faith -based organizations. The County and SRA will provide announcements and collect information on how best to serve LEP persons through community and faith -based organizations. • Whenever possible, include Spanish and other languages on its website. • Strive to provide excellent customer service, in-person and over the phone, in other languages. Front-line personnel will routinely provide information on LEP persons in order to best address identified needs. • Participate to the greatest extent possible in local events. Describe how the recipient trains employees to provide timely and reasonable language assistance to LEP populations. Both the County and SRA will provide ample training opportunities for employees to assist LEP populations with timely and reasonable language assistance. Towards this end, the County and SRA will conduct the following activities: • Provide information on LEP policies and procedures as part of new employee orientation and staff retraining. • Require staff to complete customer service traning and be provided guidance on working effectively with in-person and telephone interpreters. • Inform transit staff on how to obtain LEP services. • Train staff on how to respond to LEP persons over the telephone, through written communications, and through in-person contact. Title VI Program (2017 Update) Page 12 P121