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INDIAN RIVER COUNTY TRANSIT QUALITY OF SERVICE EVALUATION 1. INTRODUCTION The Indian River County Metropolitan Planning Organization (MPO) is preparing this Transit Quality of Service (TQOS) analysis in conjunction with the Florida Department of Transportation (FDOT) requirements, to measure the quality of service of their local public transportation system. The TQOS is an evaluation of transit service from the passenger's point of view. The TQOS analysis helps local governments and transit agencies better understand ridership patterns within their jurisdictions. It also assists local governments and agencies to plan for the highest quality service possible for the greatest number of potential customers, within budget constraints. The goal of the TQOS analysis is to provide a systematic evaluation of transit quality of service for transit systems throughout Florida. There are two primary considerations while determining transit quality of service — availability of service and comfort and convenience. Availability of service includes both geographical locations and time of day; where and when service is provided. Comfort and convenience encompasses several factors, such as the waiting environment at a transit stop, the ability to get a seat on the bus, overall bus travel time, reliability of the service, passengers' perception of safety, and trip costs relative to other modes of transportation. The national reference on TQOS is the "Transit Capacity and Quality of Service Manual, 2nd Edition" (TCQSM), sponsored and developed by the Transportation Research Board (TRB). This document identifies six measures of quality of service for fixed -route transit in terms of availability of service and comfort and convenience. Table 1 shows the six transit service measures that relate availability and comfort and convenience to transit stops, route segments, and systems. Title A Program (2017 Update) Page 23 P132