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E. RELIABILITY LOS <br />The reliability service measure is a comparison of actual versus scheduled arrival times of <br />transit vehicles at designated bus stops or time points. On-time performance is the arrival of <br />the transit vehicle on time or within five minutes after the scheduled bus arrival time. A bus is <br />not on time if it arrives early or is more than five minutes late. Table 11 reflects the criteria <br />for this measure, while Table 12 summarizes the reliability LOS for bus service connecting <br />the 16 trip origin -destination pairs. It should also be noted that there is constant <br />communication between drivers on all routes. <br />Table 11: Reliability Level of Service Criteria <br />LOS <br />On -Time <br />Percentage <br />Description <br />A <br />975-100% <br />1 late transit vehicle per month <br />B <br />95.0-97.4% <br />2 late transit vehicles per month <br />C <br />900-94.9% <br />1 late transit vehicle per week <br />D <br />85.0-899% <br />No description available <br />E <br />800-84.9% <br />1 late transit vehicle per direction per week <br />F <br />< 80.0% <br />No description available <br />Title VI Program (2017 Update) <br />Page 35 <br />P144 <br />