Laserfiche WebLink
INDIAN RIVER COUNTY, FLORIDA <br />DEPARTMENT OF UTILITY SERVICES <br />Date: July 5, 2016 <br />To: Jason E. Brown, County Administrator <br />From: Cindy Corrente, Finance Manager <br />Through: Vincent Burke, Director of Utilities01 <br />Subject: Approval to Use Invoice Cloud for Merchant Services <br />DESCRIPTIONS AND CONDITIONS: <br />1261, <br />The Indian River County Department of Utility Services (IRCDUS) currently uses Trans First as its <br />merchant provider for E -payment services. In order to utilize E -payment services, we are <br />confined to working with one of several vendors that are compatible with our utility billing <br />software. Currently, our customers have the option of viewing and paying their utility bills <br />online. However, the mobile interface that is currently in place is cumbersome at best. Since <br />choosing our vendor in 2011, E -services have grown in popularity. With this trend, there are <br />now better options in place for these services. <br />ANALYSIS: <br />Staff considered several options when looking for a more customer friendly E -payment service <br />provider. In so doing, staff narrowed its choice to Invoice Cloud. Invoice Cloud is a SaaS <br />(Software as a Service) provider. This means that IRCDUS will never have to do software or <br />version updates, software version maintenance, or pay annual software maintenance fees. All <br />interface changes and updates are coordinated behind the scenes between Invoice Cloud and <br />Harris Advanced Systems, who is our utility billing software provider. Invoice Cloud is a Level <br />One Payment Data Card Security Standards, or PCI compliant, product. This is a set of <br />regulations that was established to enhance debit and credit card security. This task could be <br />daunting for an Information Technologies department. However, using the third party <br />provider transfers the prime responsibility for this project from IRCDUS to the third party. <br />Invoice Cloud will enable IRCDUS to provide: <br />• Multiple customer friendly online payment options <br />• Simplified enrollment for E -billing <br />• Multiple mobile payment solutions that are screen optimized contingent on the <br />device being used (tablet, smart phone, laptop, or desktop) <br />• The ability to link multiple accounts (for customers with multiple properties) <br />Page 1 of 3 <br />138 <br />