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o Replacement of worn or defective parts with new or remanufactured federally and <br />state certified parts. <br />o Conducting a final test to verify that the unit is working according to <br />manufacturer's specifications. <br />o . Use of a checklist tailored for each piece of ES&S Equipment. <br />o Update of maintenance records which are kept by serial number and available to <br />the Customer through the Customer's ES&S Web -based portal. <br />5. Repair Services. <br />• Customer will receive coverage for interim repair calls. <br />o Interim repair calls may be provided during a scheduled Routine Maintenance <br />Services event or scheduled in conjunction with other service work being <br />performed in close proximity to Customer's location if such repairs are not election <br />critical. <br />o A Product may be sent to ES&S' Depot Iocadon for repairs at a time to be <br />mutually agreed upon by ES&S and Customer. <br />6. Priority Services. <br />• Customer has access to the ES&S Help Desk foressistance. <br />• The customer receives priority on service calls. <br />• The customer receives priority on response, time. <br />• The customer receives priorityon certified ES&'S parts inventory. <br />Note: Except for those Hardware Maintenance Services specifically set forth herein, ES&S is under no obligation <br />and shall not provide other Hardware Maintenance Services to the Customer unless previously agreed upon in <br />writing by the parties. <br />8 <br />P18 <br />