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Software Ucense. Maintenance and Support and Hardware Maintenance and Support Services - Customer <br />Responsibilities <br />1. Customer shall have completed a full software training session for each product selected. <br />• Customer shall have completed training at a ptbficlency level to successfully use the <br />hardware (firmware) and software products. <br />• Customer shall have the ability to install firmware and application software and make <br />changes to date and time settings. <br />• Customer shall have the ability to change consumable items. Any other changes made by <br />the customer must be pr"ppr6ved in writing by ES&S. <br />• Customer shall store the Equipment in accordance with ES&S requirements set forth <br />herein. <br />2. Customer shall have reviewed a complete set, of User Manuals. <br />3. Customer shall have reviewed Training Checklists. <br />4. Customer shall be responsible for the installation and, integration of any third party hardware or <br />software application or system purchased by the customer, unless otherwise agreed upon, in writing, <br />by the parties. <br />5. Customer shall be responsible for data -extraction from Customer voter reolstration system.. <br />6. Customer shall be responsible for implementation of any security protocols physical, network or <br />otherwise which are necessary for the proper operation of the ES&SE41flpment and ES&S Software. <br />7. Customer shall be responsible for the -acceptance of the Equipment and Software,, unless otherwise <br />agreed upon, in writing, by. the parties, <br />8. Customer shaft be responsible for the design, layout, set up, administration, maintenance or <br />connectivity of the Customer's network <br />9. Customer shall be responsible for the resolution of any errors associated, with, the Customer's network <br />or other hardware and software not purchased or recommended by ES&S and not othery I 4se identified <br />in the User Guides as part of ES.&S'E4ulpment and Software. <br />10. Customer shall be responsible for all costs associated with diagnosing 'ballot printing problems <br />resulting from the use of non-ES&S Ballot Partner Printers b011ots. <br />11. Customer shall be responsible for the payment of additional or replacement Software CDs or DVDs <br />requested by Customer. The price for such additional or replacement Software CDs or DVDs shall be <br />at ESW then current rates. <br />P22 <br />