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• <br />■tiI <br />■ n <br />HIGHERGROUND <br />rrxxoiaiv sent:ONC <br />To prevent potential conflicts with other existing anti-virus programs that may be operating on the <br />Customer's network, anti-virus software is not included with the recording system. Because of the <br />potential damage computer viruses can do, HigherGround strongly recommends the purchase of anti- <br />virus protection to be installed and kept current on all recording system servers. There are several anti- <br />virus programs commercially available and HigherGround makes no specific recommendation other <br />than the program should include current updates. This should be discussed with your Information <br />Technology (IT) Administrator. Should your recording system become infected with a computer virus, <br />it will be the Customers' responsibility to eradicate the virus before HigherGround performs any <br />maintenance. If requested, HigherGround will assist in the removal of a virus infection during normal <br />business hours at the standard time -and -materials rate. <br />System Monitoring (Telemetry) <br />In an effort to improve the products and services we provide our customers, HigherGround gathers <br />information about how our software is used. None of the information we collect contains sensitive <br />data. We are not capturing personal user details or metadata (e.g. phone numbers, attachments, <br />ANI/ALI information, workstation names, etc.). The only information we collect is how the <br />HigherGround software is being used. The types of data collected from customers' systems on a <br />monthly basis are: Feature Statistics (module being run, feature being used, number of times the <br />feature is used, the number of workstations running each version of Windows, the version of <br />HigherGround software running on the system, alarms that occurred and how many times, errors that <br />occurred and how many times); Data Table Size (data table name, number of records in the table, table <br />size, size of index, total size, record size); Data Table Purge Statistics (data table name, number of 0 ' 2 <br />records in the table, total time spent purging old records); Reports Run (report name, number of times ao <br />run, total number of records reported on, average number of records reported on, total time to ®u. ` m� <br />generate reports, average time to generate reports); Free Space Statistics (server name, drive letter, o} <br />free space); Help File Statistics (help file/topic accessed, number of times accessed). If you have any N Y� <br />questions about the HigherGround system monitoring policy, or if you would like to opt out of w `t ¢0 <br />monitoring, please contact HigherGround Client Support: Local 1-818-251-5277; Toll Free 1-877-998- ® �� <br />7999; Email support(@higherground.com. ee a <br />Q. w <br />Agreement Signatures 0. ci <br />ott< m <br />IN WITNESS WHEREOF, the parties hereto have caused this Agreement to be duly executed, each <br />party warrants and represents that its respective signatories whose signatures appear below have been <br />and are on the date of signature duly authorized to execute this Agreement. <br />Company Name: HigherGround, Inc. <br />Name <br />Chairman <br />Title <br />•9M.thorized Signature <br />iecCahak <br />Narie <br />11,9 President, Client Support <br />November 7),2017 <br />Date Attest: Jeffrey R. Smith, Clerk (}_ <br />Court and Comptroller <br />®y: <br />V:2o17o816 Standard MaRttilg4e9frament CONFIDENTIAL <br />Count <br />818.456.1600 • www.higherground.com • 21201 Victory Blvd, Ste 105, Canoga Park CA 91303 <br />HigherGround and the HigherGround logo are registered marks of HigherGround, Inc. <br />APPROVED <br />inistrator <br />