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empowered to regulate certain future rate increases by TCI within Indian <br />River County. In addition the reasonableness of existing rates and charges <br />may be inquired into by the County for a period of six months after the <br />effective date of the new rules. <br />Since TCI has recently increased its rates and even more recently has <br />restructured the composition of its Basic and Expanded Basic channel menus, <br />the Board of County Commissioners invites TCI to attend an information <br />session before the public and the Board to explain the new rates and channel <br />offerings. This meeting will enable the Commission and public to understand <br />the existing rates so that future requests for increases and changes can be <br />more efficiently.analyzed. <br />I would appreciate it if you would please call Mrs. Cindy White, the County's <br />cable TV coordinator, to schedule this presentation. We look forward to <br />hearing from you. <br />Sincerely, <br />BOARD OF COUNTY COMMISSIONERS <br />-� <br />Richard N. Bird, Chairman <br />James Foody, General Manager of TCI Cablevision, gave a brief <br />discourse on the following information he distributed to the Board: <br />SYSTEM IMPROVEMENTS <br />OVER PAST 2 YEARS <br />1. EXPANDED HOURS-- OFFICE/DISPATCHISERVICE WE FIRST <br />EXPANDED PHONE I TOURS FROM 8 AM TO 8 PM. NOW WE ARE OPEN <br />ON SATURDAYS. WE NOW HAVE A DISPATCIIHR ON DUTY SEVEN <br />DAYS'A WEEK AND BACKUP TECHNICIANS ON CALL <br />2. IMPROVED PRONE RESPONSE TIME - 100% OF ALL CALLS ARE <br />ANSWERED IN FOUR RINGS. <br />3. REDUCED OUTAGES WE HAVE INVESTED OVER $250,000 IN <br />STAND-BY POWER AND HAVE INVESTED IN SURGE PROTECTION. <br />WE GO FOR DAYS OR EVEN A WEEK AT A TIME WITH NOT <br />OUTAGES AT ALL11 <br />4. REDUCED INSTALLATION LEAD TIME, IT USED TO TAKE AN <br />AVERAGE OF SEVEN DAYS FOR INSTALLATION AT THIS TIME OF <br />THE YEAR. IT NOW TAKES ONLY THREE DAYS. <br />5. ADDED SAP (SECOND AUDIO PROGRAMMING) TO HBO & <br />CINEMAX. <br />23 <br />L_FEB 231993 BOOK 88 Fa;F0 <br />