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(5) Services provided to .any individual whose primary identification is the subject of a "privacy event", <br />but only if the primary purpose of such services is mitigating the effect of the "privacy event": <br />(i) Reasonable fees and expenses to establish, maintain and provide call center services; <br />(ii) Credit file monitoring services; or <br />(iii) Reasonable fee's and expenses for any other service specifically approved by us in writing. <br />b. However; 'privacy event mitigation expense" shall not include: <br />(1) Compensation, fees, benefits or overhead of any insured or employee of any insured; <br />(2) Costs or.expenses that would have.been incurred in the absence of the "privacy event"; <br />(3) Costs or expenses associated with upgrading, maintaining, improving, repairing or remediating any <br />"computer system" as a'result of a "privacy event or <br />(4) Costs or expenses associated with upgrading, maintaining, improving, repairing or remediating any <br />procedures, services or property as a result of a "privacy event". <br />GL 4000 10 16 McNeil & Co., 2016 PaFJg of 9 <br />Includes copyrighted material of Insurance Services Office, Inc. with its permission. <br />