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MuIll-Service Agreomont <br />Terms and Conditions <br />C4nir7, cl Prices, Taxes and Surcharges: Unless otherwise staled in a Pricing Schedule, other than f0rVoIP and resold local oxchange service tho rates and charges <br />stated In the Pddng Schedule ars stabilized for The lerm of the Pricing Sdiedule (tho'Tannl, but do not Include taxes and regulatory charges which are not slabfilzed You <br />Pro responsible for all applicable taxes and regulatory surcharges. Regulatory surcharges, Including but not limited to UCC, USF, PICC and payphono charges, are <br />specified in the AT&T Service Guide. Upon expiration of the Torm and subject to any Police periods set forth in the Service Guide and to any appricable minimum payment <br />or retention periods. the Services will continuo on a month•lo-monih basis during which AT&T may modity the rains, charges, lemtis and conditions applicable to the Service <br />covered by such Pricing Schedule on thirty (30) days' prior nolica. <br />Payment and Deposits; Payment Is due thirty (30) days eller tho Invoice date and must rotor to Invoice number. Restrictive endorsemonts or other statements on checks <br />will not apply. For overdue payments, AT&T may aswas a late fee of the lower of 1.5°% per month (18% per annum) or the maximum rale allowed by law and all cosis <br />(Including attorney fees) of collecting delinquent or dishonored payments. AT&T may require you to pay a deposit or incmaso an exlsdng deposit as a condition of providing <br />Services. You authorize AT&T to Investigate your credit hlstory at any kmo and to share credit information about you with credit reporting agencies, if annual MARC - <br />Eligible racurring and usago charges (after discaums and credits) do not equal or excoed the MARC In Your Pricing Schedule, You will be billod an <br />amount equal le the unsatisfied MARC for the oontracl year. <br />Termination and Termination Charges; Erthor party may lemiinato for material breach upon thirty (30) days prior written notice to [he other parry. H a Pricing <br />Schodulo is terminated by You for convenience or by AT&T for cause before the and of the Term, You will be billed an edify termination Charge of <br />50% of tho unsatlstted MARC remaining in the Term. if a Servico Component is terminated during its minimum retention poriod You must pay any <br />associated crodfrs, waivers or unpaid amortized charges. N a Service Component is tormFnaled during its minimum paymenf porfod, You must pay <br />the applW151a amounf of the monthly charge mulh'p9adby the months remaining in the period <br />Mmitatlon of Liability, EITHER PARTY'S ENTIRE LIABILITY (OTHER THAN CUSTOMER'S LIABILITY FOR PROPERLY DUE CHARGES) AND THE OTHER PARTY'S <br />EXCLUSIVE REMEDIES FOR ANY CLAIMS ARISING IN CONNECTION WiTH THIS AGREEMENT SHALL BE LIMITED TO PROVEN DIRECT DAMAGES NOT TO <br />EXCEED IN THE AGGREGATE DURING ANY TWELVE-MONTH PERIOD THE TOTAL NET PAYMENTS PAYABLE BY YOU FOR THE AFFECTED SERVICE DURING <br />THE THREE MONTHS PRECEDING THE MONTH IN WHICH THE DAMAGE OCCURRED. NEITHER PARTY SHAD. BE LIABLE FOR ANY INDIRECT, INCIDENTAL <br />CONSEQUENTIAL, PUNITIVE, RELIANCE OR SPECIAL. DAMAGES, INCLUDING UWGES FOR LAST PROFITS, ADVANTAGE, SAVINGS OR REVENUES OR <br />INCREASED COST OF OPERATIONS, WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. AT&T SHALL NOT BE <br />LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATING T0: INTEROPERABILITY, INTERACTION, ACCESS OR INTERCONNECTION PROBLEMS WITH <br />APPLICATIONS, EQUIPMENT, SERVICES, CONTENT OR NETWORKS NOT PROVIDED BY AT&T; SERVICE INTERRUPTIONS OR LOST OR ALTERED MESSAGES <br />OR TRANSMISSIONS (EXCEPT TO THE EXTENT CREDIT ALLOWANCES ARE SPECIFIED IN THE AT&T SERVICE GUIDE; OR UNAUTHORIZED ACCESS TO OR <br />THEFT, ALTERATION, LOSS OR DESTRUCTION OF YOUR, USERS' OR THIRD PARTIES' APPLICATIONS, CONTENT, DATA, PROGRAMS, INFORMATION, <br />NETWORK OR SYSTEMS. <br />Disclatmer of Warranties: AT&T MAKES NO EXPRESS OR tMPLIED WARRANTY AND DISCLAIMS ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A <br />PARTICULAR PURPOSE AT&T DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR -FREE. AT&T DOES NOT WARRANT <br />NETWORK SECURITY, THE ENCRYPTION EMPLOYED BY ANY SERVICE, THE INTEGRITY OF ANY DATATHAT IS SENT, BACKED UP, STORK OR SUBJECT TO <br />LOAD BALANCING, OR THAT AT&7'S SECURITY PROCEDURES WILL PREVENT THE LOSS OF, ALTERATION OF. OR IMPROPER ACCESS T0, YOUR DATA AND <br />INFORMATION. <br />Bllfln0 and 011pules; If You do not dispute a Charge In writing within 6 months after the invoice date, You waive the dispute. AT&T must issue a bill wilhtn six (6) months <br />attar the month in which the charges wero Incurmd (other than for aularnatad or ilve operated assistarl cells) or It waives the charges. <br />Wu merit AT&T shelf retain all right, Wo or Interest in AT&T equipment and no ovrrtersltip rights In AT&T equipment shall transfer to You. You must provide electric <br />power and a suitable and secure environment [me from envlmnmonlai hazards. tar AT&T equipment, and You shall keep the AT&T equipment Ime from all lions, charges, <br />and encumbrances. AT&T equipment shaft not be removed, reiooaiod rnodlfied, Interfered with, or attached to non -AT&T equipment without prior writlen euthodzation from <br />AT&T. Tito to and risk of loss of equipment AT&T sells You ff urchasod Equipment') will pass, to You as of the delivery data, upon which dols AT&T will have no further <br />obligations of any kind with respoct to that Purchased Equipmont, except as set forth to an applicable Attachment, Pricing Schedule or Service Guido. it You do not accept <br />the Purchased Equipment, Lha Purchased Equipment must be rotumod to the manufacturer. AT&T will obtain hem the manufacturer and forward to You a Return Material <br />Aulhorization. AT&T relaft a purchase money secudly interest in all Purchased Equipment until You pay for It In lull; You appoint AT&T as Your agent to sign and ills a <br />linandeg statement to perfect AT&Ts secudly Interest All Purchased Equipment is provided on an AS iS' basis, except that A T&T will pass through to you <br />any wominfles available from its suppliers, to the extent that AT&T is permitted to do so under its contrails with those suppliers. <br />Resala Prohibited: Unless applicable local low or regulation mandates otherwise, You may not rosall the Services to third parkas. <br />Governing Lew Unless applicable law requires otherwise, stalo law Issues concerning the construction, Interpretation and performance of this Agrecmarit shall be <br />govemod by the laws of the State of Now York, U.SA, excluding its choico of law rotes. <br />Lnilre Agreement: THIS AGREEMENT, THE AT&T SERVICE GUIDE, THE AT&T ACCEPTABLE USE POLICY AND THE AT&T BUSINESS COMMUNICATIONS <br />SERVICE AGREEMENT CONSTITUTE THE ENTIRE AGREEMENT BETWEEN THE PARTIES. THIS AGREEMENT SUPERSEDES ALL PRIOR AGREEMENTS, <br />PROPOSALS, REPRESENTATIONS, STATEMENTS OR UNDERSTANDINGS, WHETHER WRITTEN OR ORAL CONCERNING THE SERVICES, THIS AGREEMENT <br />SFWl NOT BE MODIFIED OR SUPPLEMENTED BY ANY WRITTEN OR ORAL STATEMENTS, PROPOSALS, REPRESENTATIONS, ADVERTISEMENTS, SERVICE <br />DESCRIPTIONS OR YOUR PURCHASE ORDER FORMS NOT EXPRESSLY SET FORTH IN THIS AGREEMENT. <br />Doc ID: ARN34509GCO - SIMPVOICEI K3YiR V4 — 211108 <br />AT&T and Customer Con(fdentlal Information <br />Page 2 of 4 134 <br />